Nisha Koushal
Indore
Summary
Dynamic Duty Manager with extensive experience at Fortune Resort Grace, excelling in team leadership and guest experience enhancement. Proven track record in staff training and revenue reporting, driving operational efficiency and fostering collaboration across departments. Adept at problem-solving and implementing safety protocols to ensure a secure and welcoming environment for all guests.
Overview
8
8
years of professional experience
Work History
Duty Manager
Fortune Resort Grace
Mussoorie
03.2024 - Current
- Oversaw front desk staff, including training, scheduling, and performance management.
- Ensured adherence to budgetary guidelines for front desk operations.
- Collaborated with housekeeping, maintenance, and food & beverage departments to enhance guest experiences.
- Provided regular reports to upper management on occupancy, rates, revenue, and guest feedback.
- Supervised daily operations to maintain seamless guest experiences.
- Managed staff schedules and delegated tasks efficiently.
- Monitored inventory levels and ordered supplies as necessary.
- Implemented safety protocols to ensure a secure environment.
Supervisor
Fortune Resort Grace
Mussoorie
03.2023 - 03.2024
- Collaborated with cross-functional teams to develop strategic initiatives.
- Analyzed market trends to inform business decisions and recommendations.
- Streamlined reporting processes to enhance information accuracy and timeliness.
- Led training sessions for new staff on company policies and procedures.
- Provided insights on client needs to improve service delivery strategies.
- Managed project timelines to ensure alignment with overall business objectives.
Senior Associate
Fortune Resort Grace
Mussoorie
04.2022 - 03.2023
- To overview and ensure the smooth operation of all the activities of the front office.
- To work as per the instructions given by the front office manager and organised and coordinate all the front followed by the staff members.
- Analyzing data to identify trends and opportunities for improvement and processing payment, handling cash and bills.
- Organised and coordinate all the front followed by all the staff members.
Senior Associate
PRIDE ASHIYANA MUSSOORIE
Mussoorie
09.2021 - 04.2022
- Provided direction and guidance to junior associates on complex tasks.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated support to facilitate general office operations.
Associate Front Office
Ramada Plaza
Agra
09.2019 - 07.2021
- Taking hand over from last shift.
- Organise and ensuring day arrivals and checkouts.
- Warmly greeting guests upon arrival and facilitating efficient check-ins.
- Providing information about hotel services, amenities, and policies.
- Experienced Team Leader with a passion for ensuring seamless hotel operations and delivering exceptional guest experiences. Skilled in team leadership, guest relations, and operational efficiency.
ON JOB TRAINEE
TAJ GATEWAY NASHIK
NASHIK
02.2019 - 04.2019
- Assisted in developing training materials for new team members.
- Coordinated schedules to ensure adequate staffing and resource availability.
- Conducted research to support project planning and implementation efforts.
- Facilitated communication between departments to streamline operations.
Trainee
RAAS DEVIGARH
UDAIPUR
03.2018 - 05.2018
- Managed documentation and records for ongoing projects and initiatives.
- Participated in team meetings to discuss project updates and strategies.
- Supported the analysis of data to identify process improvement opportunities.
- Maintained project timelines and ensured adherence to deadlines across teams.
Education
Bachelor of MBA -
MIST COLLEGE, DAVV
M.P.01.2024
Bachelor of BBA -
MIST COLLEGE, DAVV
M.P.01.2021
Skills
- Opera Software (Basic)
- IDS Software
- Basic Knowledge & Internet
- Front desk operations
- Revenue reporting
- Staff training
- Problem solving
- Team leadership
- Guest experience enhancement
- Staff scheduling
- Team supervision
- Delegating work
Languages
- English
- Hindi
Accomplishments
- First aid fighter
- Employee of the month
- Trip Advisor best find
Timeline
Duty Manager
Fortune Resort Grace
03.2024 - Current
Supervisor
Fortune Resort Grace
03.2023 - 03.2024
Senior Associate
Fortune Resort Grace
04.2022 - 03.2023
Senior Associate
PRIDE ASHIYANA MUSSOORIE
09.2021 - 04.2022
Associate Front Office
Ramada Plaza
09.2019 - 07.2021
ON JOB TRAINEE
TAJ GATEWAY NASHIK
02.2019 - 04.2019
Trainee
RAAS DEVIGARH
03.2018 - 05.2018
Bachelor of MBA -
MIST COLLEGE, DAVV
Bachelor of BBA -
MIST COLLEGE, DAVV