Nisha Kumar
Team Captain
New Delhi
Summary
Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Committed to resolving problems and maintaining accurate metrics and reports. Over 5 years of progressive experience as knowledgeable and talented leader.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Team Lead
WazirX
New Delhi
05.2021 - 11.2022
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Improved quality processes for increased efficiency and effectiveness.
- Developed and deployed production control plans and created work instructions and procedures.
- Reported on updates to project specifications and progress.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new team members by relaying information on company procedures and safety requirements.
Cash Application Specialist
Genpact
Noida
04.2020 - 05.2021
- Sorted payments into batches by segmenting each payment by business unit and scanning into database.
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Filed reports and posted daily batches in system.
- Worked in paperless environment to accomplish assignments electronically.
- Monitored outstanding invoices and performed collections duties.
- Collected data to complete detailed financial reports for stakeholders and management.
- Disbursed petty cash by recording entries and verifying documentation.
Cash Application Analyst
Integreon
Noida
04.2017 - 03.2020
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Researched and resolved account discrepancies.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Set up, tested and balanced registers for front-end employees.
- Trained new associates on POS system and key sales tactics to run cash office.
- Communicated guest and employee requests to management for issue resolution.
- Performed daily account reconciliation and payroll verification to maintain daily records.
- Performed hourly pick-ups and readings for front end to monitor sales and revenue.
- Trained new employees on proper cash routines, procedures and requirements.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
MBA - Finance And Marketing
Amity University
Noida 07.2015 - 08.2017
BBA - Finance
Indrapastha University
New Delhi 07.2011 - 08.2014
Skills
Production monitoring
Performance improvement
Quality control
Employee Evaluation
Client Service
Daily workflow improvement
Analytical and Critical Thinking
Timeline
Team Lead
WazirX
05.2021 - 11.2022
Cash Application Specialist
Genpact
04.2020 - 05.2021
Cash Application Analyst
Integreon
04.2017 - 03.2020
MBA - Finance And Marketing
Amity University
07.2015 - 08.2017
BBA - Finance
Indrapastha University
07.2011 - 08.2014