Nisha Kumari

• Streamlining the sales process by utilizing CRM tool for efficient tracking of leads, prospects, and closed deals.
• Monitoring and amplifying sales pipeline to maintain flow of potential leads and prospects.
• Evaluating and optimizing sales scripts to maintain relevance in response to market changes, resulting in a higher conversion rate.
• Enhance overall team productivity by conducting regular performance reviews and setting clear expectations for each member.
• Updating accounts and maintaining long-term relationships with clients.
• Profiling of accounts by using tools like Lusha, Linkedin.
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.

• Improved team efficiency by streamlining processes and implementing innovative management strategies.
• Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
• Developed strong relationships with stakeholders to facilitate smooth communication.
• Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
• Generating regular business by retaining customer.
• Acquiring new accounts.
• Meeting sales targets

• Managed team of 85 FTEs and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team leaders
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Meeting Sales targets at process level.

Mentored junior pre-sales engineers in developing their skills, contributing to overall team success and career growth.

• Collaborated with cross-functional teams to develop innovative solutions aligned with customer needs, driving business growth.
• Developed tailored solutions for key clients by understanding their unique business requirements and challenges, resulting in increased account penetration.
• Developed strong client relationships through effective communication, resulting in increased customer satisfaction and retention.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

• Validation of overpayment on the medical claims
• Reprocessing of claims to find the overpayment
• Sending correspondence letters to Healthcare Professionals for recovery
• Identifying the payments received and recording them in the company's records.
• Crediting the cheque received in company's account

• Selling of life insurance
• Handling sales and telesales team.
• Maintaining customer's data.
• Taking care of logging and issuance of policies.
• Meeting monthly targets.
• Coordinating with backend team