Nisha Mather
Aluva
Summary
Dynamic travel manager with a proven track record of enhancing customer experiences through exceptional listening and tailored recommendations. Renowned for leading high-performing teams and driving business growth through innovative project management strategies. Successfully resolved customer issues, ensuring satisfaction and loyalty while promoting company offerings effectively.
Overview
14
14
years of professional experience
Work History
Manager Leisure
Lulu Holidays Pvt Ltd
05.2024 - Current
- Participate in sales meetings and industry-related organizations
- Report activities and results monthly
- Maintain an effective plan of correspondence and communication with all customers
- Follow up on progress of booked business
- Execute projects to increase sales activity, volume and profit
- Develops strong relations with all partners
- Develop complete working knowledge of products and services
- Perform other related duties as assigned
- Provide personalized attention and confirmations to originating requests from all Leisure segments, via phone or email
Operations Manager
Lulu Holidays Pvt Ltd
02.2022 - 05.2024
- Manage the leads that are generated through marketing initiatives and trainees
- Collaborate with travel coordinators and representatives to craft comprehensive and tailor-made travel schedules for customers
- Guarantee that the schedules are in line with client preferences, financial constraints, and any travel limitations
- Negotiating contracts with suppliers and vendors to obtain the best pricing and maximize revenue opportunities
- Collaborate on the development of new travel packages, tours, and services to meet market demands
- Oversee the operational aspects of each journey, such as reserving flights, organizing airport transfers, coordinating land transportation, and managing any obligatory visa or paperwork prerequisites
- Create and execute alternative strategies to address unexpected circumstances or emergencies that may arise during travel
- Offer immediate aid and assistance to clients who encounter travel disturbances
Senior Outbound Manager
Concord Tours & Travels
04.2019 - 04.2020
- Lead Generation and Prospecting
- Outreach and Communication
- Qualifying Leads
- Setting Appointments and Demos
- CRM Management and Reporting
- Collaboration with Other Teams
Manager Outbound Tours & MICE
Lawson Holidays Pvt Ltd
12.2017 - 03.2019
- Speak with clients and recommend first-class destinations
- Create reports for clients offering detailed information about various destinations so they can make informed decisions
- Develop travel programs that have since become the standard for the agency and have been utilized by everyone at the organization
- Collect feedback from clients after a trip to determine how satisfied they were and adjust future itineraries when prudent
- Reach out to new vendors to sponsor certain activities, and during their time at the company, earned five new contracts
Travel Executive
Perfect Holidays Pvt Ltd
09.2015 - 11.2017
- Assisted clients with getting room accommodation at their destinations and finalizing everything before clients embarked on trip
- Provided customers with information about points of interest at various vacation spots
- Print tickets for clients before they headed to the airport, and ensured everything was correct beforehand
- Compared costs of different trips to find something that could work within a client’s budget
Travel Consultant
Fal Travels Mart Doha LLC
06.2013 - 03.2015
- After a trip booked Collect payments from guest.
- Promoted tour packages and successfully increased revenue from the packages.
- Recorded information about customers to know when to reach out again about booking a vacation.
Management Representative for ISO
Builtech Eng&Contracting Company WLL
09.2010 - 03.2013
- Company Overview: Qatar
- Coordinated performance of quality management system to top management
- Monitored quality management system and ensured it is compliant to current ISO 9001 requirement
- Coordinated Business Evaluation Meetings and recorded meeting minutes
- Assisted ISO Team Leaders and Internal Auditors and formulated reports on the status of the quality management system
- Managed cost-efficient quality system improvements
- Qatar
Education
Diploma -
Morning Star Home Science College
01.1999
Pre-Degree -
Aryabhata College
01.1997
S.S.L.C -
St. Francis GHS
01.1994
Skills
- Active listener
- Negotiation
- Knowledge of personal service principles
Extracurricular Activities
Sports Activities (Basketball, cycling)
Participation in Cultural Activities
ISO Training
Attended roadshows of various international tourism boards and DMC.
Personalappraisal
- Good Communication skill in English, Hindi, Malayalam
- Quick learner and active team player
- Hard working and enthusiastic
- Flex with work time, Result Oriented.
specialization
Visual Basic, Windows 2000/XP/and above, MS Office
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Manager Leisure
Lulu Holidays Pvt Ltd
05.2024 - Current
Operations Manager
Lulu Holidays Pvt Ltd
02.2022 - 05.2024
Senior Outbound Manager
Concord Tours & Travels
04.2019 - 04.2020
Manager Outbound Tours & MICE
Lawson Holidays Pvt Ltd
12.2017 - 03.2019
Travel Executive
Perfect Holidays Pvt Ltd
09.2015 - 11.2017
Travel Consultant
Fal Travels Mart Doha LLC
06.2013 - 03.2015
Management Representative for ISO
Builtech Eng&Contracting Company WLL
09.2010 - 03.2013
Diploma -
Morning Star Home Science College
Pre-Degree -
Aryabhata College
S.S.L.C -
St. Francis GHS
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