NISHA MURALI

Kaunas

Summary

Software Engineering student with experience in user-centered systems, customer behavior analysis, and technical problem-solving. Skilled in building and supporting digital solutions while analyzing user interactions to improve system performance and user experience. Strong interest in AI, user behavior, and data-driven decision-making.

Work History

Customer success manager

Cybercare

Kaunas

09.2025 - 12.2025

Managed onboarding and improved product adoption through user-focused support
Resolved technical issues (DNS, VPN), improving customer satisfaction
Analyzed user feedback to identify system and usability improvements
Collaborated with product and tech teams to enhance user experience
Worked with Zendesk & Jira to manage workflows and issue tracking

Education

Bachelor of Science - Software Engineering

VILNIUS UNIVERSITY

03-2028

12th Grade - Science PCMC

REVA INDEPENDENT PRE-UNIVERSITY

04-2023

Skills

Languages: Python, JavaScript, C, PHP
Frontend: HTML, CSS, React

Backend & Tools: NET, MySQL, Git
Platforms: Zendesk, Jira, JumpCloud

Projects

User Support Analytics Dashboard (Academic Project)

Designed a simple system to track and analyze customer issues and response patterns
Identified recurring technical problems and user behavior trends
Focused on improving response efficiency and user satisfaction

Web Application (React-based)

Built a responsive web interface using React
Integrated basic data handling and user interaction features
Focused on usability and clean UI design principles

Languages

Advanced (C1), Beginner (A1), Bilingual / Proficient (C2), Upper Intermediate (B2)

Personal Information

Hobbies: Movies, Web-shows, Cooking, Gardening, Traveling, Painting / Drawing

Timeline