NISHA NATARAJ

As a Project Manager, I have taken ownership of preparing the requirement document, creation of delivery plan with agreement of Technical Architect, tracking of the delivery end to end

Handled 6 projects as SPOC/PM in a span of 1 year in multiple geographies at different time zones

Prepared the Sprint planning in Zoho Sprint and Microsoft Planner

As a Scrum Master I have taken ownership of the below:

• Determined project staffing needs and led resource management.
• Developed and updated project plans to document objectives, technologies, schedules, and funding.
• Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
• Modified project plans when needed to better align with organizational objectives.
• Managed multiple projects with competing deadlines simultaneously.
• Prepared cost estimates for projects of varying sizes.
• Provided guidance to team members regarding tasks assigned to them.
• Implemented effective communication protocols between internal teams working on different aspects of a given project.
• Mentored junior team members on Agile Scrum concepts, practices and values.

Also played a role as a Test Manager for 3 months where took ownership of making a Test plan and managing Test deliverables with Testing team

• Created Project Testing status presentations for delivery to customers / project personnel.
• Drafted Testing schedule and updated as job progressed.
• Provided timely updates on project Testing status and deliverables ensuring all relevant parties are kept informed at all times.

As a Test manager for the team, was responsible for all the Testing activities (Test planning – Test reporting).
As a Test manager for a Project which involved multiple teams, was responsible for coordinating all the teams for all the test phases and for all the Testing activities (Test planning – Test reporting).

Also took ownership as below,

• Responsible for all the Test case reviews and tracing requirements. Responsible for coordinating and consolidating all the test activities of different teams within the project and plan Regression/UAT activities.
• Carried out testing verification activities during production deployment.
• Responsible for test management activities and handovers to the client.
• Collaborated with process stakeholders to identify and prioritize automation opportunities.
• Assessed code during testing stage to determine potential glitches and bugs.

As a Lead Functional Architect have performed the below,

• Analyzed business requirements to design and develop efficient software solutions.
• Analyzed user needs and software requirements to determine design feasibility.
• Reviewed customer feedbacks regularly and implemented improvements wherever necessary .
• Evaluated and led root-cause analysis for production issues and system failures.
• Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
• Reviewed project requirements to identify customer expectations and resources needed to meet goals.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Worked with cross-functional teams to achieve goals.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Recognized by management for providing exceptional customer service.

• As a Functional Architect, handled sprints where I was responsible for Requirement analysis and solutioning. Was also responsible for documenting the requirements and getting a sign off from the Client
• As a Functional Architect, was responsible for Product test management which included Product test case / script creation, reviews and execution.
• As a Functional Architect, was responsible for conducting weekly sprint meetings and discussions with Client on new sprints where was responsible for initial analysis of the new sprints and discussing the same with the Application owner on site
• Liaised with clients to clarify business challenges and objectives to optimize performance of existing systems.
• Recommended improvements to facilitate team and project workflow.
• Analyzed user needs and software requirements to determine design feasibility.

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• Handled Reference data where I was responsible for Monthly releases along with Client interaction.
• Worked on Smart forms (SQL based queries) which were also a part of the monthly release in the Production environment.
• Executed unit testing on new or modified software components.
• Performed regression and performance tests for updated systems.
• Provided technical support to customers and team members regarding software issues.
• Conducted regression tests prior to releasing updates into production environment.
• Defined application problems by consulting with clients to evaluate procedures and processes.
• Cooperated with project partners to develop system analysis and new system design based on client specifications.
• Reviewed and modified unit and integration tests to improve software quality and reliability.
• Worked with off-site teams to complete timely tests and facilitate smooth product releases.
• Liaised with QA testers to perform testing meeting various parameters.
• Worked closely with development team members to identify and remove software bugs.
• Coordinated testing and validation procedures through software development lifecycle.