Nisha Negi
Jalandhar
Summary
Dynamic professional with a proven track record at Canam Consultants Ltd, excelling in CRM software proficiency and exceptional decision-making. Expert in enhancing customer experiences and streamlining visa application processes, demonstrated through effective cross-functional coordination and a keen ability to analyze customer feedback. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Customer Experience Executive
Canam Consultants Ltd
Jalandhar
05.2022 - Current
- Assist clients with the preparation of visa applications, verify client eligibility for a visa to Canada, Germany, and Hong Kong, and provide advice and guidance to clients throughout the application process.
- Verify client eligibility for a visa to Canada, Germany, and Hong Kong. Provide advice and guidance to clients throughout the application process.
- Liaise with embassy authorities as required, and maintain accurate records of all visa applications.
- Work independently, and manage multiple clients and applications simultaneously. Strong attention to detail and accuracy.
Front Office Executive
Sharpmind Educational Consultants
Jalandhar
09.2016 - 05.2022
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Tracked daily attendance records of employees coming into work each day.
- Developed strong relationships with customers through effective communication skills.
- Conducted preliminary interviews with walk-in applicants, collecting resumes and initial screening.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Study Counselor
Lally Infosys
Jalandhar
11.2008 - 05.2011
- Researched best practices in the field of counseling in order to stay current on evidence based Education Policies.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
Education
Master of Science - Information And Communication Technology
Punjab Technical University
Jalandhar09-2011
Post Graduate Diploma - Computer Applications Development
Punjab Technical University
Jalandhar09-2010
Bachelor of Arts - Humanities
Guru Nanak Dev University
Jalandhar06-2000
Skills
- CRM software proficiency
- Brand representation
- Cross-functional coordination
- Customer feedback analysis
- Complaint handling
- Decision-making
Languages
Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1
References
References available upon request.
Timeline
Customer Experience Executive
Canam Consultants Ltd
05.2022 - Current
Front Office Executive
Sharpmind Educational Consultants
09.2016 - 05.2022
Study Counselor
Lally Infosys
11.2008 - 05.2011
Master of Science - Information And Communication Technology
Punjab Technical University
Post Graduate Diploma - Computer Applications Development
Punjab Technical University
Bachelor of Arts - Humanities
Guru Nanak Dev University
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