Nisha Negi
New Delhi
Summary
Technical lead with a strong track record of aligning technology solutions with business goals, effectively addressing evolving challenges. Extensive experience in team leadership, ensuring timely delivery of optimized results. Recognized for enhancing operational efficiency in previous roles. Demonstrates strong solution-oriented approach, and a commitment to fostering positive team dynamics.
Overview
15
15
years of professional experience
Work History
Technical Lead
Paytm Payments Bank
Delhi NCR
08.2022 - Current
- Established and led technical writing team for regulatory compliance with RBI guidelines in payment banking systems.
- Created and maintained technology compliance documentation, including IT policies, processes, SOPs, IT architecture documents, data flow diagrams, and audit-ready reports.
- Authored the AI Adoption Policy to establish responsible AI usage guidelines, governance standards, and workflow best practices across teams.
- Developed the Data and Record Retention Policy to standardize data handling, storage, retention, timelines, and compliance practices.
- Developed and launched the company intranet platform (PPBL InfoSphere) on SharePoint to centralize communication resources.
- Maintained documentation of the intranet procedures and user guidelines for reference.
- Collaborated with product engineering and compliance teams to ensure accuracy in documentation.
- Streamlined documentation workflows to enhance audit readiness and reduce turnaround time.
- Managed cross-functional responsibilities across compliance testing, audits, and commercial operations during critical phases.
Associate Team Lead
Ameyo
Delhi NCR
11.2020 - 08.2022
- Directed technical writing team to create and manage comprehensive product documentation, including user manuals and API documents.
- Researched documentation requirements and developed streamlined workflows aligned with agile methodologies.
- Authored, edited, published, and managed product documentation utilizing Adobe RoboHelp and Dreamweaver.
- Worked with cross-functional teams to achieve goals.
- Collaborated with developers, QA teams, and SMEs to ensure accuracy of product information.
- Developed documentation roadmaps to guide team toward strategic goal achievement.
- Prioritized and organized tasks to efficiently accomplish service goals.
Technical Writer
Cheap Flights Fares
Delhi
10.2019 - 11.2020
- Managed process and user documentation for TripTalker, a US-based travel social platform.
- Collaborated with developers to produce comprehensive documents for managers, engineers, QA, and marketing professionals.
- Created API documentation and code documentation using tools like Swagger, Postman, Compodoc, and phpDocumentor.
- Developed internal development documentation, including logic flows and WordPress guidelines.
- Produced system documentation covering product requirements, design architecture, source code, user experience, and testing.
- Coordinated with QA team to develop detailed testing documents.
- Crafted clear WordPress admin panel documentation for end users.
- Managed user requirements documents aligned with user testing outcomes.
Technical Writer
Multisoft Systems
Delhi NCR
01.2018 - 10.2019
- Authored comprehensive B2B documents, including corporate brochures and landing pages.
- Spearheaded content planning and development through extensive research on emerging technologies.
- Produced educational content on machine learning and artificial intelligence for client projects.
- Documented newsletters and press releases, ensuring compliance with established processes and timelines.
- Developed end-user product documentation for professional training programs to enhance user knowledge.
- Created engaging infographics to improve readability and understanding of complex topics.
- Led content team, providing strategic insights to optimize business communication efforts.
- Edited and proofread technical and strategic materials to ensure clarity and accuracy.
Project Engineer
Wipro Technologies
Delhi NCR
07.2011 - 09.2016
- Worked in the development, maintenance and production support teams for clients like Coca-Cola, Lloyds Bank, and Swiss Bank.
- Solely handled enhancement and standard code changes.
- Was responsible for handling support calls and giving quick technical solutions.
- Was responsible for maintaining seamless communication between the clients and regional team.
- Was responsible for direct interaction with the BAs and clients, and gathering technical requirements.
Education
M.Tech -
Birla Institute of Technology And Science
Pilani08.2016
B.Sc(H) -
Hindu College
Delhi05.2011
Skills
- Critical thinking and problem solving
- Leadership skills
- Time management
- Communication skills
- Analytical abilities
- SharePoint
- Confluence
- Google Docs proficiency
- Adobe RoboHelp expertise
- MadCap Flare and Central
- Document360 knowledge
- ProProfs familiarity
- Postman usage
- Swagger experience
- Jira proficiency
- Confluence expertise
- Git version control
- Compodoc documentation
- PHPDocumentor usage
- XML understanding
- HTML skills
- COBOL programming
- Mainframe systems
Timeline
Technical Lead
Paytm Payments Bank
08.2022 - Current
Associate Team Lead
Ameyo
11.2020 - 08.2022
Technical Writer
Cheap Flights Fares
10.2019 - 11.2020
Technical Writer
Multisoft Systems
01.2018 - 10.2019
Project Engineer
Wipro Technologies
07.2011 - 09.2016
M.Tech -
Birla Institute of Technology And Science
B.Sc(H) -
Hindu College