Ramco ERP Systems
Nisha Neupane
Team Lead -Human Resources
Bangalore
Summary
HR Operations & Transformation Specialist with 8 years of total experience, including 6 years in end-to-end HR operations and team leadership in the UAE staffing industry. Proven expertise in onboarding, visa processing, ERP transitions (Ramco to SAP SuccessFactors), SLA governance, stakeholder engagement, and cross-functional project leadership. Strong background in process automation, change management, and HR tech adoption. Seeking to transition into a strategic HR transformation or business process role in an MNC.
Overview
11
11
years of professional experience
Work History
Team Leader
TASC Outsourcing
01.2023 - Current
- Lead a team of 6 and worked across the hire-to-retire employee lifecycle, including onboarding, offer generation, document verification, visa processing, deployment, employee data management, and exit formalities for high-volume hiring.
- Reduced onboarding cycle time by 33% through targeted automation and streamlined coordination.
- Spearheaded the HR ERP transition from Ramco to SAP SuccessFactors by designing workflows, contributing to UAT, and managing stakeholder communication.
- Managed high-level client escalations and led Kaizen process improvements to enhance operational accuracy and service delivery.
- Collaborated with cross-functional teams to implement digital ticketing and chatbots tools for candidate engagement.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Sr. Human Resources Executive
TASC Outsourcing
11.2019 - 12.2022
- Managed and supervised over 1,800 employee exits in 2021 across Dubai and Abu Dhabi, ensuring adherence to timelines and compliance standards.
- Designed and implemented SOPs and structured process timelines to streamline separation procedures and meet ISO audit requirements.
- Enhanced communication by restructuring ERP alerts and notifications, improving clarity and consistency in offboarding correspondence.
- Collaborated with business heads, account managers, and the finance team to support smooth final settlements and exit coordination.
- Provided talent support to recruitment teams by identifying potential rehire candidates and generated monthly MIS reports for leadership visibility.
Human Resources Intern
Microland Limited
07.2018 - 11.2019
- Managed visa and immigration compliance for non-US regions including the UK, Australia, Singapore, and Saudi Arabia in partnership with Geo HR teams and external vendors.
- Acted as the immigration process lead for assigned geographies, providing strategic support and ensuring adherence to legal requirements.
- Contributed to the digital transformation of the onboarding process, supporting the shift from manual workflows to a fully digitized system.
- Led new joiner onboarding and induction programs (‘NEO’) for both virtual (Zoom) and in-person sessions, ensuring a seamless Day-1 experience.
- Utilized Hirecraft Talent Management Tool to streamline hiring workflows and integrate onboarding touchpoints.
MIS Sr. Officer
United Distributors Nepal Pvt. Ltd
06.2014 - 11.2016
- Provided comprehensive MIS sales support under the P&G division, assisting with reporting and performance tracking across national sales operations.
- Led a small MIS team, overseeing delegation, coordination, and communication with the national sales team to ensure timely data flow.
- Worked extensively on ERP systems to extract, validate, and analyze primary sales data for management reporting.
- Designed and maintained reporting templates including daily trackers, monthly/annual sales reports, and distributor target sheets.
Education
MBA - Human Resources Management
St. Hopkins College
Bengaluru 2019
BBA - Business Administration
Ace Institute of Management
Kathmandu Nepal2014
Skills
- HR Operations & Onboarding
- Process Improvement (Kaizen)
- SAP SuccessFactors & Ramco
- ERP Implementation & UAT
- SLA Metrics & Governance
- Team Leadership & Escalation Management
- Stakeholder Engagement
- Reporting & MIS
- Ticketing Systems: Freshdesk, Leena AI, AIDA
Awards
- Recognized with Annual award for TASC Rockstar Award 2021
- Nominated for CEO Award 2023
- Recognized with Star of the month in Q1- FY 25
Software
Freshdesk Ticketing Tool
Success Factors
Leena AI
Timeline
Team Leader
TASC Outsourcing
01.2023 - Current
Sr. Human Resources Executive
TASC Outsourcing
11.2019 - 12.2022
Human Resources Intern
Microland Limited
07.2018 - 11.2019
MIS Sr. Officer
United Distributors Nepal Pvt. Ltd
06.2014 - 11.2016
MBA - Human Resources Management
St. Hopkins College
BBA - Business Administration
Ace Institute of Management
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