Nisha Pillai
Thane
Summary
Proven leader in operational efficiency and process improvement, with a track record of reducing costs and enhancing customer satisfaction at Aurionpro Solutions Pvt Ltd. Skilled in employee supervision and budget tracking, I've successfully implemented strategies that boosted operational effectiveness and team performance. My approach emphasizes results through meticulous planning and training, ensuring high service delivery standards.
Overview
14
14
years of professional experience
Work History
Assistant Manager of Operations
Aurionpro Solutions Limited
04.2021 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Coordinated with General Manager in different operational issues and promotional activities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Streamlined operations by implementing efficient workflow processes and procedures.
Senior Operation Executive
Aurionpro Solutions Pvt Ltd
04.2018 - 04.2021
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Executive
Aurionpro Solutions Pvt Ltd
10.2015 - 04.2018
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Served as corporate liaison for finance, IT, and marketing departments.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues.
Customer Experience Coordinator
Allied Digital Pvt Ltd
08.2010 - 04.2014
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Looked up orders, provided estimated arrival details and assisted with delivery logistics.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Education
Bachelor of Arts - Commerce
CHM College
Thane, India 04.2001 -
HSC - General
Seva Sadan College
Thane, India 04.2001 -
SSC - General
Oxford High School
Mumbai, India 04.2001 -
Skills
Employee Supervision
Cost analysis and savings
Purchasing and planning
Training and mentoring
Operational Efficiency
Operations Management
Process Improvement
Service Delivery Management
Budget Tracking
Timeline
Assistant Manager of Operations
Aurionpro Solutions Limited
04.2021 - Current
Senior Operation Executive
Aurionpro Solutions Pvt Ltd
04.2018 - 04.2021
Operations Executive
Aurionpro Solutions Pvt Ltd
10.2015 - 04.2018
Customer Experience Coordinator
Allied Digital Pvt Ltd
08.2010 - 04.2014
Bachelor of Arts - Commerce
CHM College
04.2001 -
HSC - General
Seva Sadan College
04.2001 -
SSC - General
Oxford High School
04.2001 -
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