Experienced customer service representative dedicated to providing exceptional support to clients. Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction in a fast-paced environment. Strong communication and problem-solving abilities with a commitment to delivering top-notch service. Seeking to leverage expertise to contribute to a dynamic team and drive positive outcomes for both customers and the company.
Hi, I’m
Nisha Prakash
Subject expert
CT
Summary
Overview
17
years of professional experience
10
years of post-secondary education
3
Languages
Work History
Shree Swaminarayan Gurukul International School
Mathematics Teacher
07.2023 - 04.2025
Job overview
- Provided meaningful math instruction to improve math skills of children.
- Improved students'' problem-solving abilities by incorporating real-life applications into mathematical concepts.
- Enhanced classroom engagement through interactive and collaborative activities, contributing to improved student outcomes.
- Mentored students on individual basis to help develop math skills.
Chhattisgarh Rajya Gramin Bank
Banker
08.2011 - 01.2021
Job overview
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Lakhmichand Institute of Technology
Lecturer
10.2010 - 07.2011
Job overview
Chouksey College
Lecturer
08.2008 - 05.2009
Job overview
Education
Hemchand UniversityDurg
B ed
01.2020 - 04.2022
University Overview
GPA: 78.41%
Bhilai Institute of TechnologyDurg
MBA from HR and Marketing
01.2006 - 04.2008
University Overview
GPA: 77.4%
Guru Ghasidas UniversityBilaspur
MSc from Mathematics
01.2004 - 04.2006
University Overview
- Gold Medal
- GPA: 82.9%
Guru Ghasidas UniversityBilaspur
BSc from Computer Science
01.2000 - 04.2003
University Overview
GPA: 64%
MP Board
Higher Secondary Examination
University Overview
GPA: 72.6%
MP Board
High School
University Overview
GPA: 81.6%
Skills
Leadership
Personal Information
Personal Information
- Date of Birth: 09/30/82
Timeline
Mathematics Teacher
Shree Swaminarayan Gurukul International School
07.2023 - 04.2025
Hemchand University
B ed
01.2020 - 04.2022
Banker
Chhattisgarh Rajya Gramin Bank
08.2011 - 01.2021
Lecturer
Lakhmichand Institute of Technology
10.2010 - 07.2011
Lecturer
Chouksey College
08.2008 - 05.2009
Bhilai Institute of Technology
MBA from HR and Marketing
01.2006 - 04.2008
Guru Ghasidas University
MSc from Mathematics
01.2004 - 04.2006
Guru Ghasidas University
BSc from Computer Science
01.2000 - 04.2003
MP Board
Higher Secondary Examination
04.2000
MP Board
High School
04.1998
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