Nisha Rani

Led end-to-end product and delivery ownership across large-scale Oracle WACS, GIS, and digital CX implementations for global utilities for Global clients across HK, AU, UK, US. Balanced external consulting delivery with internal org strategy by driving thought leadership, asset creation, and sales support initiatives.

Key Contributions:

• Delivered Oracle WACS/EAM transformations for Hong Kong & Australian utilities; led 15+ member cross-functional teams from design to rollout.
• Acted as Onsite Product Owner in Agile engagements; owned backlog, sprint planning, and cross-system integrations (GIS, Field Apps, Portals).
• Led pre-sales and solutioning efforts; created PoVs, RFP responses, and accelerators that supported multimillion-dollar pipeline wins.
• Mentored junior consultants; established reusable templates and domain assets across EAM and Customer Experience journeys.
• Coordinated with global stakeholders across business, technology, and vendor partners for delivery assurance and client success.

Delivered self-service portals, IVR optimization, and GIS solutions for leading US and UK-based utility clients leading to to reduction in call volume by 40%, saving $690K/year through handling 90% of customer interactions online. The solutions resulted in increase in online adoption by 87%; Paperless billing signup increase by 80%, saving $612K/year.

Simultaneously contributed to internal business development initiatives including solution accelerators and pre-sales proposals.

Key Contributions:

• Served as onsite consultant and functional architect; led requirements, journey mapping, MVP design, and stakeholder workshops.
• Improved customer experience KPIs by redesigning IVR processes and introducing analytics-based dashboards.
• Designed GIS-integrated solutions and coordinated with offshore delivery teams for test strategy and deployment.
• Participated in RFP responses and internal tool development to scale consulting practices across utilities vertical.

Led the implementation of Esri ArcGIS-based GIS and ADMS upgrades for Indian state electricity boards. Owned end-to-end functional delivery, UAT cycles, and tool development for topology tracing and asset quality improvements.

Key Contributions

• Designed custom GIS workflows for electric distribution networks; built tools for data quality checks and asset traceability, significantly reducing the data quality inspection time by 90%
• Facilitated stakeholder training and managed client-side UAT sessions across multiple locations.
• Mentored junior analysts and contributed to internal frameworks for testing and configuration documentation.