Nisha Rathore

Assistant Manager

ICICI BANK LTD

Jodhpur

11.2016 - Current

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Mentored team members to enhance professional development and accountability in workplace.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Created employee schedules to align coverage with forecasted demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Monitored security to protect employees, customers and property.
Reviewed sales and gross profit report to assess company efficiency.
Developed strategy to increase sales and drive profits.
Established team priorities, maintained schedules and monitored performance.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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