Nisha Sehrawat
Www.linkedin.com/in/nisha-sehrawat-82b39556
DELHI,DL
Summary
Goal-oriented individual with distinguished experience in Hospitality & Edtech industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Inbound Sales Manager
Whitehat Jr
NEW DELHI
11.2020 - Current
- Initiating phone conversations with Customers for the renewal of the current course under stipulated time window
- Intensely following up with the prospects and closing the sales within the sales cycle
- Recommended products to customers, thoroughly explaining details.
- Diligently communicating and priming the lead through channels like email, whatsapp, SMS, calls
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieving the weekly targets in a high pressure performance driven competitive environment
- Monitoring self performance at all times while also contributing to the team performance, keeping track of factors like conversion, Avg revenue generated per lead, Avg revenue per sale etc.
Assistant Manager- Revenue Management
Marriott International
NEW DELHI
12.2018 - 06.2020
- Management of all aspects of competitor intelligence, pricing, management of room inventory, and the yield hurdle point, distribution channels, market segment mix and acceptance / denial of major group bookings.
- Analysis and critique of various business evaluations to maximize revenue and profitability for the hotel, Overviewing Inventory meetings on weekly basis and Content and rate management on all Electronic distribution platforms including GDS platform.
- Audit operating standards and procedures in key revenue areas to ensure revenue maximization. Managing and auditing various Sales and Revenue Management systems like OPERA, RFP, GDS, third party online extranet and Marriott based internal applications.
- Successfully setup Revenue Management systems for Shanti Hospitality hotels while transitioning from Starwood Hotels & Resorts to Marriott Hotels
Assistant Manager- Revenue Management
Shanti Hospitality Pvt Ltd
NEW DELHI
02.2017 - 12.2018
- Analyze Competitive reports STR, Hoteliigence & explore revenue maximizing opportunities
- Maintain positioning of the hotel across various channels, in accordance with Brand Standards and Competition Analysis.
- Recommend Group Pricing to Sales Offices, based on seasonality, displacement and market insights.
- Conduct Sales Strategy Meeting with the Stakeholders to discuss performance and drive teams towards achieving targets.
- Verifying and authenticating RFP’s across various bidding tools in compliance with the Corporate expectations along with the Director of Sales
- Auditing the Rate Disparity for all Marriott properties
- Management of distribution channels and market segment mix.
- Providing support to the company with regards to pricing and rate strategies, forecasting, data and trend analysis
- Prepare and maintain daily pick up report in terms of Room Nights, Room Revenue Occupancy, ARR & REVPAR to track and analyze the business mix of the hotel
Duty Manager
Four Points by Sheraton
NEW DELHI
11.2015 - 02.2017
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Inspected guest rooms, handling the VVIP arrivals & taking feedback to ensure a comfortable stay
- Answered inquiries pertaining to hotel policies and services, and resolved occupants’ complaints
- Booked tickets for guests for local tours and attractions.
- Met with clients to schedule and plan details of conventions, banquets, receptions and other functions.
- Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
- Developed and implemented policies and procedures
- Handled Night Auditing
Reception Manager
ITC Maurya, A Luxury Collection Hotel
NEW DELHI
06.2011 - 10.2015
- Taking care of the daily front desk operations as per the guidelines of the Organization
- Prioritize & delegate work to the front desk staff and ensure the staff is well dressed & groomed
- Resolve guest issues & enquiries to ensure guest satisfaction
- Train & guide front desk staff to provide quality customer service
- Provide feedback to the team members on their performance and improvements
- Handling the VVIP arrivals & taking feedback to ensure a comfortable stay
Education
Bachelors in Hospitality - Hospitality & Tourism
Institute of Hotel Management, NCHMCT
Gwalior 06.2008 - 05.2011
Skills
Strategic planning
Database Management
Sales presentations
Business development and planning
Timeline
Inbound Sales Manager
Whitehat Jr
11.2020 - Current
Assistant Manager- Revenue Management
Marriott International
12.2018 - 06.2020
Assistant Manager- Revenue Management
Shanti Hospitality Pvt Ltd
02.2017 - 12.2018
Duty Manager
Four Points by Sheraton
11.2015 - 02.2017
Reception Manager
ITC Maurya, A Luxury Collection Hotel
06.2011 - 10.2015
Bachelors in Hospitality - Hospitality & Tourism
Institute of Hotel Management, NCHMCT
06.2008 - 05.2011