Nisha Shah
Test Manager
Lucknow
Summary
Experienced and results-driven senior test lead with a 14-year track record of successfully leading testing teams and planning projects. Skilled in creating and executing comprehensive test plans, coordinating with cross-functional teams, and ensuring adherence to quality standards. Possessing top-notch critical thinking, organizational, and problem-solving abilities, known for meticulous attention to detail and unwavering dedication to delivering high-quality work.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
Work History
Test Lead
HCL Technologies
Lucknow
3 2021 - Current
- Leading and Mentoring team of 15-20 team members (Testers, Developers & Business Stake holders)
- Streamlined testing processes for increased efficiency and reduced overall test cycle time.
- Conducted regression testing of existing products.
- Reduced defect leakage rate by conducting thorough root cause analyses and proactively addressing areas of concern in future release cycles.
- Enhanced product performance with thorough troubleshooting and identification of critical defects.
- Improved software quality by designing and implementing comprehensive test strategies and plans.
- Collaborated with developers to ensure timely resolution of identified issues, resulting in improved customer satisfaction.
- Established regular communication channels between onsite and offshore team members, ensuring seamless coordination despite geographical barriers.
- Spearheaded training initiatives aimed at enhancing the competency levels of existing test personnel while building a strong pipeline of new talent in support of future growth objectives.
- Provided expert insight into system requirements, collaborating with stakeholders to establish clear expectations for project outcomes.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Managed cross-functional teams, providing guidance and supervision to junior testers and ensuring proper adherence to best practices.
- Trained new test employees on equipment and company guidelines to promote productive and high-quality work.
- Cultivated a culture of continuous improvement within the team by regularly soliciting feedback from peers and incorporating lessons learned into future work efforts.
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
- Supported test review, defect control and configuration management within delivery pipeline.
Senior Associate -Projects
Cognizant Technology Solutions
Gurgaon, Mumbai, Pune
06.2008 - 03.2015
- Helping and mentoring team to define tasks in Team Foundation Server(TFS)
- Developed comprehensive project plans that outlined objectives, timelines, resources, and deliverables, leading to successful outcomes.
- Performed ETL Testing With BPM, SQL and Golden [Client American Express]
- Worked as UAT Coordinator at client site [Client American Express]
- Tracking Defect reports and demo with stakeholders
- Getting execution completion from different vendors (IBM, Cognizant and American Express)
- Giving Sprint demos from offshore
- Performed Project Closure Activities
- Client Worked for - Johnson Control, American Express, Novartis, Lupin, Lloyd's TSB bank
Senior Tester (Senior Associate)
United Health Care
1 2007 - 3 2008
- Involved in Functionality Testing, System testing, Regression testing, Integration testing
- Test Case Writing, Defect Triaging, Client calls, Review testcases
- Project Summary - Process the claims by running the jobs on NDB databases, Performing the claim entry in the claim frontend application, preparing, and finding the right data to process the claims
Associate
Sapient
01.2005 - 12.2007
- Involved in Testcase Creation in Quality Centre , Test Data Preparation,Defect logging and Tracking.
- Client Name - Nextel Together with Sprint
- Project Summary - Check the Sales data for IMEI and CDMA numbers
- The project objective was to check the application which yields the output based on the data entry which could be IMEI or CDMA
- The objective was to test the overall application including production support
Education
Bachelor's in information technology -
EDexcel
London UK 01.2003 - 01.2006
Bachelor of Science - Physics, Maths
Lucknow University
Lucknow 01.2000 - 01.2003
Skills
Team leadership
Accomplishments
- Certified Scrum Developer
- Rewarded for Sharing Ideas for Quality and Process Enhancement.
- Client Appreciation and Satisfactory Clients with the Deliverables.
Timeline
Senior Associate -Projects
Cognizant Technology Solutions
06.2008 - 03.2015
Associate
Sapient
01.2005 - 12.2007
Bachelor's in information technology -
EDexcel
01.2003 - 01.2006
Bachelor of Science - Physics, Maths
Lucknow University
01.2000 - 01.2003
Test Lead
HCL Technologies
3 2021 - Current
Senior Tester (Senior Associate)
United Health Care
1 2007 - 3 2008
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