Dynamic and team-oriented Project Manager with 9 years of experience in Project management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
Work History
Project Manager
Openxcell Technolabs
09.2021 - Current
Led multiple app and web development projects, ensuring on-time and within-budget delivery
Orchestrated a cross-departmental team of 34 to successfully deploy multiple enterprise software solutions leading to a 15% revenue profit
Developed detailed project plans, defined project scope, and managed resources
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Coordinated with internal teams and external vendors to
Established effective communication and documentation among team members for enhanced collaboration and successful project completion.
People Management: Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Experienced project manager offering success leading during all phases of diverse technology projects including Word Press, Joomla, Magento, Presta-shop & Drupal
Developed comprehensive account plan for designated key accounts that included account set up and ongoing customer support and training on data, design strategy and custom solutions resulting in the discovery of major up-sell opportunities
Supervised and analysed account activity and delinquent reports at account level resulting in fewer billing and payment errors and shortened delinquent cycle
Increased revenue retention by enhancing and aggressively pursuing integrated customer relationships resulting in decreased customer cancellation requests
Handling team of php developers, html & designers for varied size e-commerce websites, social media website & customized theme CMS websites
Conduct daily stand up meetings to review production defects, constraints
Creating wireframe for better milestone decisions
Assist analyst in creating test cases to help testing/ QA / Rollout
Clients: Cera Ceramics, House of Hackney (UK), Ancell Marketing (Canada), Marylebone of London
Account Manager
Cybervox Network limited
04.2012 - 08.2014
Skilled and experienced in planning & development of the Brand Strategies for website
Done Social Media Strategy planning & implementation for many of the small & big clients
Strategic Consulting, including business plan & digital media strategy development
Development of Creative Strategy for Website, Mobile-website and social media
In-depth knowledge of digital media, content modification, SEO and SMO
Strategy Planning & Development of PPC campaigns to increase revenue, growth & presence
Managing several accounts with medium and large sized businesses with maximum client satisfaction and client retention rate by immediately resolving service and billing issues
Managed the needs/requirements of high revenue commercial accounts through follow-up procedures
Clients: Synthesis Realty, Deep Group of Companies, The Grand Bhagwati, Ramada Gurgoan Central - Hotel, Sundyota Numandis, Express Inn India and more
Account Manager
Communication Crafts Pvt. Ltd.
01.2009 - 01.2012
Recognized proficiency in assisting & implementation of Business Strategies, Media Management and Product Positioning plans/ policies
Proven skills in managing Corporate Communication and Brand/ Image Building through a synergic set of communication activities, internal and external
Strong skills in International Marketing Communications, Strategic Planning and Development, Market Analysis, PR etc
Planning & executing different Websites, Web Applications, Digital Media, Virals, Teasers, 3D Presentations, e-Catalogues, Social Media, Online Magazines, Online Advertisements etc
Devised Brand Strategies for various brands in the production team for corporate movies, AV & Animatics
Evaluating new communication media from time to time and effectively adopt the same
Supervision of staff of over twenty-one people within the creative department
Headed the training of customer service executives
Clients: Elite Mobile Pvt Ltd.(UK Based), Adani Group - Shantigram, Airtel, Mudra, Paras Pharma - Livon Hair Gain & Recova, Hanmer MS&L, Vadilal, Yo Bikes, Zydus Cadila Group - Sugar free Natura & Sugar free Gold
Intern
Triton Communication Pvt. Ltd.
Studied 'Working Operations of Triton Communication'
Studied ways to collect data needed by the client
Done various surveys on Paras' products & its competitors' products
Done prelaunch survey on Everyouth Men's range
Education
Master of Business Administration - Marketing
Indus Institute
01.2007 - 01.2009
Bachelors in Science - Biochemistry with Microbiology
M. B. Patel Science College
01.2003 - 01.2006
Skills
Basecamp, Kanban, Slack, Jira
Risk Management
Stakeholder Communications
Cross-Functional Collaboration
Strategic planning and execution
Agile Methodology Proficiency
Timeline
Project Manager
Openxcell Technolabs
09.2021 - Current
Project Manager
Abbacus Technologies Pvt Ltd.
10.2014 - 11.2019
Account Manager
Cybervox Network limited
04.2012 - 08.2014
Account Manager
Communication Crafts Pvt. Ltd.
01.2009 - 01.2012
Master of Business Administration - Marketing
Indus Institute
01.2007 - 01.2009
Bachelors in Science - Biochemistry with Microbiology