Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Disclaimer
Certification
Timeline
Generic
Nisha Singh

Nisha Singh

Noida

Summary

Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Customer Support Executive

iENERGIZER IT SERVICES PVT.LTD.
Noida
04.2022 - Current
  • Provided detailed information about products and services.
  • Performed troubleshooting on technical problems.
  • Resolved customer issues in a timely manner.
  • Assisted customers with product installation and setup.
  • Collaborated with other departments to ensure timely resolution of customer requests.
  • Answered customer inquiries via email, and chat.
  • Developed solutions to address customer complaints.
  • Provided support during peak periods of activity.
  • Responded to customer concerns and implemented changes to accounts to resolve issues.

Customer Support Associate

Tech Mahindra Limited
Noida
10.2021 - 03.2022
  • Offered guidance on how customers can use products more effectively.
  • Maintained records of customer interactions and transactions.
  • Ensured compliance with applicable regulations regarding privacy and security.
  • Responded to customer feedback and suggestions.
  • Identified opportunities to improve customer service processes.
  • Monitored daily performance metrics related to customer service operations.
  • Created detailed reports for escalated customer cases.

Guest Service Associate

The Westin Hotels
Gurugram
10.2020 - 04.2021
  • Planned, directed, and coordinated daily service delivery across all operational departments, meeting and exceeding guest expectations.

Front Desk Associate

Bengaluru Marriott Whitefield
Bengaluru
11.2018 - 08.2019
  • Responded to and implemented guest feedback to achieve positive outcomes and high levels of customer satisfaction.
  • Resolved customer complaints in a professional manner while maintaining high standards of service quality.
  • Prepared end-of-day reports detailing total number of guests checked in and out during shift.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
  • Maintained inventory levels of office supplies needed for front desk operations.
  • Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
  • Utilized problem-solving skills to resolve customer complaints in an efficient manner.
  • Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
  • Collaborated with other departments within the hotel to ensure smooth operations.
  • Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
  • Provided timely and accurate information regarding hotel services, amenities, local attractions.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Delivered friendly and knowledgeable support to current and prospective customers.

Education

MBA (PGDM) - Human Resources Management

Institute of Management Technology
Ghaziabad, UP
01-2023

B.sc (Bachelor of Science) Institute of Hotel and Tourism Management. -

Institute of Hotel Management
01-2018

12th - Humanities

Kendriya Vidyalaya (CBSE Board)
Noida, UP

10th - Humanities

VidyalayaVidyalayaVidyalaya (CBSE Board)
New Delhi, DL

Skills

  • Report Generation
  • Upselling abilities
  • Payment Processing
  • Complaint Handling
  • Hospitality experience
  • Check-in and Check-out Procedures
  • Reservation Management
  • Professional Appearance
  • Quality Control
  • Complaint resolution
  • Customer Service
  • Team Collaboration
  • Product Education
  • Microsoft Office
  • Credit card payment processing
  • Security awareness
  • Microsoft Office expertise
  • Goal Setting
  • Calm and Professional Under Pressure
  • Effective Communication
  • Written Communication
  • Active Listening

Accomplishments

  • Guest Voice Service Excellence Award
  • Certificate of Achievement- Industrial Traning from Radisson Blu Plaza Delhi

Hobbies and Interests

  • Dancing
  • Travelling

Languages

Hindi
First Language
English
Proficient (C2)
C2

Disclaimer

I hereby declare that the above-mentioned information is true to the best of my knowledge.

Certification

  • Executive Development Program from Marriott Hotels

Timeline

Senior Customer Support Executive

iENERGIZER IT SERVICES PVT.LTD.
04.2022 - Current

Customer Support Associate

Tech Mahindra Limited
10.2021 - 03.2022

Guest Service Associate

The Westin Hotels
10.2020 - 04.2021

Front Desk Associate

Bengaluru Marriott Whitefield
11.2018 - 08.2019

MBA (PGDM) - Human Resources Management

Institute of Management Technology

B.sc (Bachelor of Science) Institute of Hotel and Tourism Management. -

Institute of Hotel Management

12th - Humanities

Kendriya Vidyalaya (CBSE Board)

10th - Humanities

VidyalayaVidyalayaVidyalaya (CBSE Board)

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Nisha Singh