Nisha T Abraham

As an IT Infrastructure Engineer, I architect, deploy, and manage secure and scalable IT environments, ensuring uninterrupted performance across network, server, and cloud infrastructures. My expertise spans network security, virtualization, and systems optimization, enabling businesses to achieve high availability and efficiency. I am passionate about leveraging emerging technologies to drive innovation, streamline operations, and support mission-critical systems in fast-paced, evolving environments.

As an Online Support Engineer, I provided remote support for network security infrastructure, specializing in Sophos and FortiGate firewalls, along with various access points. I worked closely with both government and private-sector organizations to troubleshoot and resolve network issues efficiently. My responsibilities included implementing proactive measures to strengthen network security, minimize downtime, and ensure optimal performance. With hands-on experience in real-time threat mitigation and system hardening, I contributed to building resilient and secure IT environments for diverse clients.

As a Network Technician, I provided remote support to clients by diagnosing and resolving issues related to broadband Internet connectivity. My role involved monitoring network performance, troubleshooting outages, and assisting users with connection problems to ensure stable and efficient internet access. I worked with a wide range of customers, offering timely solutions and technical guidance to maintain consistent network availability and customer satisfaction. My focus was on delivering prompt support and improving end-user experiences through effective issue resolution.

As a Network Engineer, I was responsible for maintaining and managing IT systems and network infrastructure. My work involved troubleshooting network and internet-related issues, ensuring seamless connectivity across systems, and resolving site access problems. I continuously monitored internet performance, applied necessary configurations, and implemented improvements to optimize uptime and reliability. With a proactive approach to problem-solving, I ensured stable operations and supported business continuity through effective network management.