Nisha Vaidya
Https://www.linkedin.com/in/nisha-vaidya-a33458b9/
Summary
Experienced Technical Account Manager with 7+ years in startup and scale-up environments, now seeking a Solutions Engineer role. Specializes in supporting Data Engineers and Analysts with technical solutions, product strategy, and data integration, with a proven track record in defining product vision and roadmap based on customer insights, leading product pricing strategies, and collaborating with Engineering, Support, and Sales teams to accelerate deal cycles and drive customer success through expertise in big data analytics and ETL pipelines.
Proven ability to simplify technical concepts, engage Fortune 500 clients, and drive product adoption. Known for problem-solving, clear communication, and cross-functional collaboration. Ready to leverage expertise to enhance Airbyte’s customer onboarding, technical qualification, and sales processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Acceldata Technologies Pvt Ltd.
Bangalore
01.2024 - Current
- Partnered with Fortune 500 clients, leveraging deep technical expertise to diagnose and resolve complex issues in ETL, data observability and data quality strategies, resulting in increased customer satisfaction and retention.
- Led cross-functional teams to deliver seamless technical integrations and product implementations, ensuring timely project completion and demonstrating the product roadmap and new features.
- Developed and maintained strong client relationships through proactive communication, strategic consultation, and data-driven solutions, driving consistent account growth
Senior Site Reliability Engineer
Acceldata Technologies Pvt Ltd.
Bangalore
06.2022 - 01.2024
- Architected and maintained highly available, scalable infrastructure, reducing downtime by implementing automated monitoring, alerting, and incident response processes using in-house observability tools.
- Interacting with cross-functional teams to help achieve optimizing system performance, improving latency, and enhancing overall system resilience through capacity planning and disaster recovery strategies.
- Developed and deployed infrastructure-as-code solutions as per customer requirements, resulting in faster and more reliable issue resolutions for Hadoop platforms.
Senior Premier Support Engineer
Smarsh Inc.
Bangalore
05.2021 - 05.2022
- Managed premier bank accounts for Smarsh products, specializing in AI/ML surveillance tools.
- Served as an Operational Consultant for banks, leveraging expertise in Hadoop, ETL pipelines, Elasticsearch, AWS, and GCP cloud storage.
- Collaborated with engineering teams to identify and report bugs, develop operational solutions, and train peers on tools and technologies at Smarsh.
Senior Customer Operations Engineer
Cloudera Inc.
Bangalore
06.2017 - 03.2021
- Addressed critical frontline escalations, building on responsibilities from previous roles as a Technical Support engineer from Hortonworks Inc.
- Provided feedback to developers, documented bugs and usability issues, and contributed to the organization's knowledge base through written and video documentation.
- Learned new components and trained peers on technical aspects, with notable contributions recognized through awards for customer satisfaction and performance.
Education
PGDM - Data Science And Analytics
Texas McCombs School of Business
Distant Education03-2022
B.Tech - Computer Science And Engineering
Maharashtra Institute of Technology
Aurangabad05-2017
Skills
- Technical Proficiency
- Product Knowledge & Evangelism
- B2B Customer Engagement
- Cross-Functional Collaboration
- Communication & Presentation
- SaaS/Startup Experience
Certification
- Accomplished ChatGPT and AI Tools Training
- Hortonworks Data Platform Certified Administrator (HDPCA)
- Red Hat Certified System Administrator In RedHat OpenStack
- Red Hat Certificate of Expertise in Hybrid Cloud Storage
- RedHat Certified Virtualization Administrator
- Red Hat Certified Engineer (RHCE)
- RedHat Certified System Administrator (RHCSA)
- Training in Kubernetes (CKA) , Docker , Google Cloud Platform and AWS
Accomplishments
- Awarded multiple times for customer satisfaction in various roles.
- Awarded for maximum contribution to organization's knowledge base in written and video formats.
Timeline
Technical Account Manager
Acceldata Technologies Pvt Ltd.
01.2024 - Current
Senior Site Reliability Engineer
Acceldata Technologies Pvt Ltd.
06.2022 - 01.2024
Senior Premier Support Engineer
Smarsh Inc.
05.2021 - 05.2022
Senior Customer Operations Engineer
Cloudera Inc.
06.2017 - 03.2021
PGDM - Data Science And Analytics
Texas McCombs School of Business
B.Tech - Computer Science And Engineering
Maharashtra Institute of Technology
- Accomplished ChatGPT and AI Tools Training
- Hortonworks Data Platform Certified Administrator (HDPCA)
- Red Hat Certified System Administrator In RedHat OpenStack
- Red Hat Certificate of Expertise in Hybrid Cloud Storage
- RedHat Certified Virtualization Administrator
- Red Hat Certified Engineer (RHCE)
- RedHat Certified System Administrator (RHCSA)
- Training in Kubernetes (CKA) , Docker , Google Cloud Platform and AWS
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