Nisha Yadav
New Delhi
Summary
Dynamic Senior Sales Specialist with a proven track record at Rapidshyp. Expert in relationship building and negotiation, leveraging CRM systems to enhance client account management. Adept at resolving customer issues and driving business growth through effective communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Senior Sales Specialist
Rapidshyp
Gurgaon
09.2024 - Current
- Identified and developed new business opportunities through cold calling, in-person meetings, price negotiation.
- Utilized CRM systems for tracking sales activities and managing customer relationships.
- Managed client accounts, ensuring timely communication and addressing concerns effectively.
- Presented product solutions to clients, demonstrating value and addressing specific needs.
- Negotiated contracts with clients and ensured delivery of agreed upon services.
- Participated in trade shows, conferences, and other events to promote company offerings.
- Resolved customer complaints quickly and efficiently while maintaining a positive relationship.
Senior Sales Specialist
Shiprocket
Gurgaon
04.2024 - 09.2025
- Spearheaded the end-to-end sales cycle, converting inbound leads into high-value accounts achieving 120%+ of monthly sales targets consistently.
- Managed client accounts, ensuring timely communication and addressing concerns effectively.
- Utilized CRM systems for tracking sales activities and managing customer relationships.
- Provided training and mentorship to junior sales team members.
- Collaborated with cross-functional teams to streamline product offerings and services.
Sales Specialist
BigFoot Retail Solutions Pvt. Ltd. (Shiprocket)
Gurugram
04.2022 - 04.2024
- Processing and handling SMB client accounts for orders, shipments and support
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Enabling merchants to manage their orders, inventory, shipments by providing them different tools such as Shiprocket Engage, SRF, CBT, Rocketbox and many more
- Achievements/Tasks
Business Development Executive
SIMBA LOGISTICS PVT. LTD. (Shyplite)
New Delhi
07.2020 - 04.2022
- Processed inquiries for Air & Ground Freight shipments and interacted with customers directly
- Sourcing new sales opportunities through inbound lead follow-up and emails
- Increased shipment volume through proactive sales and negotiations
- Achievements/Tasks
Human Resource Intern
ORIENT CRAFT LIMITED
06.2019 - 08.2019
- Conducted preliminary screening of applicants to verify their work experience, education, availability and determine whether they meet specific job criteria and organisations needs.
- Achievements/Tasks
Business Development Associate
SIMBA LOGISTICS PVT. LTD. (Shyplite)
New Delhi
06.2017 - 07.2017
- Six week Internship program as a part of Sales team
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Achievements/Tasks
Education
MBA - Marketing (Major), HR (Minor)
Management Education and Research Institute (Indraprastha University)
07.2020
B.COM HONOURS -
Sri Aurobindo College (University of Delhi)
05.2017
Higher Secondary (XII) -
Kendriya Vidyalaya (CBSE Board)
03.2014
Skills
- Relationship Building
- Business Communication
- MS Excel
- Problem Solving
- Inter-personal Skills
- Negotiation
- Customer Service
- CRM
- Event Management
- Client account management
Volunteer Experience
RAWS NGO, Permanent Volunteer, 2018-05, Present
Affiliations
RAWS NGO (05/2018 - Present)
Timeline
Senior Sales Specialist
Rapidshyp
09.2024 - Current
Senior Sales Specialist
Shiprocket
04.2024 - 09.2025
Sales Specialist
BigFoot Retail Solutions Pvt. Ltd. (Shiprocket)
04.2022 - 04.2024
Business Development Executive
SIMBA LOGISTICS PVT. LTD. (Shyplite)
07.2020 - 04.2022
Human Resource Intern
ORIENT CRAFT LIMITED
06.2019 - 08.2019
Business Development Associate
SIMBA LOGISTICS PVT. LTD. (Shyplite)
06.2017 - 07.2017
MBA - Marketing (Major), HR (Minor)
Management Education and Research Institute (Indraprastha University)
B.COM HONOURS -
Sri Aurobindo College (University of Delhi)
Higher Secondary (XII) -
Kendriya Vidyalaya (CBSE Board)
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