Nisha Yadav
Summary
Results-oriented professional with over 6 years of experience in client management, enhancing customer success through strong relationships with key accounts and stakeholders. Skilled in executing marketing campaigns and implementing process improvements that drive innovation and adoption of successful initiatives. Proficient in data analysis and problem-solving to achieve measurable outcomes.
Overview
10
10
years of professional experience
Work History
Product Consultant
Cvent India Private Limited
Gurgaon
08.2024 - Current
- Analyzed product features to enhance user experience and drive customer satisfaction.
- Provided training and support to clients on product functionalities and best practices.
- Led client meetings to understand requirements and tailor solutions effectively.
- Resolved customer inquiries related to products in a timely manner.
- Utilized active listening and effective interpersonal skills to build customer relationships.
- Monitored customer satisfaction levels through surveys and other feedback mechanisms.
- Identified needs of customers promptly and efficiently.
- Collaborated with cross-functional teams to address customer inquiries and issues efficiently.
- Responded promptly to all incoming inquiries from clients regarding product information or support requests.
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
- Analyzed usage data to detect trends and identify opportunities for upselling and cross-selling products and services.
Customer Success Specialist
Locobuzz Solutions Pvt. Ltd.
07.2023 - 03.2024
- Generate innovative ideas to support customers and boost brand awareness.
- Onboarding clients on unified Cx platform and training them.
- Assist customers to adopt our technology, by answering their questions and directing them to appropriate educational and support resources.
- Use client feedback to improve customer experience.
- Improve scalability with well-targeted one-to-many communications with customers.
- Communicate common enhancement requests effectively, to influence the product roadmap.
- Upsell and Cross Sell the new features of the tool.
- Stay up-to-date with product launches and provide support to clients and the internal team.
- Build case studies that can be used both with the client and within the organization to demonstrate the effects of loyalty and working with the organization.
Account Manager
ICICI Bank Ltd.
10.2018 - 06.2023
- Managing a portfolio of new and existing corporates with a total portfolio of INR 5000cr.
- Responsible for on-boarding and reviewing Constitutional documents of corporates and ensuring all required AML/KYC Regulatory requirements.
- Thorough monitoring of account transactions i.e, inflow/outflow of cash in corporate accounts.
- Successfully collaborate with Sales & other cross functional partners to ensure 360- degree coverage of the client, resulting in an increased market share of the bank by cross selling and up-selling techniques.
- Specializing in Cash Management Solutions.
- Creating individual and regional level MIS for Internal discussions and superior reporting.
HR Executive
Aimfill International
Chennai
03.2016 - 12.2017
- Sourcing and Screening candidates resume and performing in-person and phone interviews with candidates.
- Performing Reference and background checks and Issuing Offer letter and Appointment letter to selected candidates.
- Responsible for providing Training and Induction to New Joiners and introducing employee wellness programs.
- Responsible for organizing important events of the organization.
Education
PGDM-Diploma - Banking and Finance
Manipal Academy of Higher Education
Bangalore01.2018
B.Com - General
S.S Dempo College of Commerce and Economics
Panaji, Goa01.2015
12th (CBSE) -
Kendriya Vidyalaya
Goa01.2012
10th (CBSE) -
Kendriya Vidyalaya
Mangalore01.2010
Skills
- Client and stakeholder management
- Transaction monitoring
- Client retention strategies
- Cross-selling techniques
- Feedback utilization
- Client onboarding processes
- Solution tailoring
- Customer training programs
- Salesforce CRM proficiency
- Team collaboration skills
- Quick learning ability
Recognition And Excellence
- Recognized with an 'Award of Excellence' for exemplary performance from ICICI Bank.
- Successfully On-boarded client for 360 degree coverage and bagged an award for 'One Bank One Flow' (OBOF).
Personal Information
- Age: 30
- Gender: Female
- Nationality: Indian
Timeline
Product Consultant
Cvent India Private Limited
08.2024 - Current
Customer Success Specialist
Locobuzz Solutions Pvt. Ltd.
07.2023 - 03.2024
Account Manager
ICICI Bank Ltd.
10.2018 - 06.2023
HR Executive
Aimfill International
03.2016 - 12.2017
PGDM-Diploma - Banking and Finance
Manipal Academy of Higher Education
B.Com - General
S.S Dempo College of Commerce and Economics
12th (CBSE) -
Kendriya Vidyalaya
10th (CBSE) -
Kendriya Vidyalaya