Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Nishad

Nishad

Assistant Manager
New Delh

Summary

Experienced In Food & Hospitality Professional With 4 Years Of Experience With A Demonstrated History Of Working In Hospitality And Finance Industry, Delivers High-quality And Results-focused Revenue Analysis, With-depth Knowledge Of Operations And Sales,Seeking To Use Proven Project Management And Design Skills To Improve Quality

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Assistant Manager

Cars24
Gurgaon
04.2021 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Introduced new products or services, increased marketing activities and improved customer service to drive sales.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Develop and maintain a regular pattern of Conversion calls, meeting with principals of target market.
  • I regularly look to streamline and improve our work processes in new and innovative ways.
  • Managing staff and training, monitoring, and coaching the performance of associates.

OTA Listing Lead

OYO
Gurgaon
06.2019 - 03.2021
  • Handling and selling of hotels online through OTAs
    (Booking.com/Epedia/Agoda/Rategain) while setting a process for the same and heading the OTA Reservation process.
  • Maintaining the price and inventory management of hotels on the OTA and listing, promoting the hotels.
  • Responsible for end to end process of Booking.com and Agoda, also
    responsible for increasing revenue and maximum listings of the hotels on OTAs.
  • Played an instrumental role in setting up a process and heading the OTA Reservation process.
  • Reviews Escalations with the escalations team and review team performance metrics and Quality Assurance Specialist.
  • Prepares team evaluation report.
  • Sets benchmarks and targets for team members to achieve.
  • Uses individual team member data to pinpoint weaknesses then schedules one-on-one sessions to address possible factors and improve performance.
  • Daily Neo Live Call meeting with Latam country managers.

Associate Content Lead

Foodpanda
Gurgaon
04.2018 - 05.2019
  • Used content management system to analyze user engagement and website traffic metrics.
  • Managed content distribution to online channels and social media platforms.
  • Approved, reviewed and edited content flowing to website.
  • Conducted regular content audits to identify gaps and redundancies of content.
  • Streamlined functions by developing and implementing processes and task management ticket systems.
  • Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
  • Hired, trained and provided daily direction for 15 employees.

Education

MBA -

JNU
01.2022 - Current

Bachelor of Arts -

Delhi University
04.2001 -

Diploma (DVBA) -

YMCA
Cannaught Place, Delhi
04.2001 -

CBSE Board -

K.G.S.B.V Chirag Enclave
Nehru Place, Delhi
04.2001 -

Skills

    Operations management

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Timeline

MBA -

JNU
01.2022 - Current

Assistant Manager

Cars24
04.2021 - Current

OTA Listing Lead

OYO
06.2019 - 03.2021

Associate Content Lead

Foodpanda
04.2018 - 05.2019

Bachelor of Arts -

Delhi University
04.2001 -

Diploma (DVBA) -

YMCA
04.2001 -

CBSE Board -

K.G.S.B.V Chirag Enclave
04.2001 -

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Nishad Assistant Manager