Nishad
Assistant Manager
New Delh
Summary
Experienced In Food & Hospitality Professional With 4 Years Of Experience With A Demonstrated History Of Working In Hospitality And Finance Industry, Delivers High-quality And Results-focused Revenue Analysis, With-depth Knowledge Of Operations And Sales,Seeking To Use Proven Project Management And Design Skills To Improve Quality
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager
Cars24
Gurgaon
04.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Develop and maintain a regular pattern of Conversion calls, meeting with principals of target market.
- I regularly look to streamline and improve our work processes in new and innovative ways.
- Managing staff and training, monitoring, and coaching the performance of associates.
OTA Listing Lead
OYO
Gurgaon
06.2019 - 03.2021
- Handling and selling of hotels online through OTAs
(Booking.com/Epedia/Agoda/Rategain) while setting a process for the same and heading the OTA Reservation process. - Maintaining the price and inventory management of hotels on the OTA and listing, promoting the hotels.
- Responsible for end to end process of Booking.com and Agoda, also
responsible for increasing revenue and maximum listings of the hotels on OTAs. - Played an instrumental role in setting up a process and heading the OTA Reservation process.
- Reviews Escalations with the escalations team and review team performance metrics and Quality Assurance Specialist.
- Prepares team evaluation report.
- Sets benchmarks and targets for team members to achieve.
- Uses individual team member data to pinpoint weaknesses then schedules one-on-one sessions to address possible factors and improve performance.
- Daily Neo Live Call meeting with Latam country managers.
Associate Content Lead
Foodpanda
Gurgaon
04.2018 - 05.2019
- Used content management system to analyze user engagement and website traffic metrics.
- Managed content distribution to online channels and social media platforms.
- Approved, reviewed and edited content flowing to website.
- Conducted regular content audits to identify gaps and redundancies of content.
- Streamlined functions by developing and implementing processes and task management ticket systems.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Hired, trained and provided daily direction for 15 employees.
Education
MBA -
JNU
01.2022 - Current
Bachelor of Arts -
Delhi University
04.2001 -
Diploma (DVBA) -
YMCA
Cannaught Place, Delhi 04.2001 -
CBSE Board -
K.G.S.B.V Chirag Enclave
Nehru Place, Delhi 04.2001 -
Skills
Operations management
Google Drive
Sales growth
Business Development
Staff Management
Training
Strategic planning
Project Management
Recruiting and interviewing
Employee performance evaluations
Timeline
MBA -
JNU
01.2022 - Current
Assistant Manager
Cars24
04.2021 - Current
OTA Listing Lead
OYO
06.2019 - 03.2021
Associate Content Lead
Foodpanda
04.2018 - 05.2019
Bachelor of Arts -
Delhi University
04.2001 -
Diploma (DVBA) -
YMCA
04.2001 -
CBSE Board -
K.G.S.B.V Chirag Enclave
04.2001 -