Nishad Manik Tandel
Pune
Summary
Dynamic Operation and Service Manager at Bajaj Finance LTD with proven expertise in loan portfolio management and stakeholder engagement. Achieved exceptional customer satisfaction through effective problem-solving and CRM software utilization. Consistently exceeded KPIs, driving operational excellence and enhancing service delivery in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Operation and Service Manager
Bajaj Finance LTD
06.2022 - Current
- Owned end-to-end branch operations for Personal Loans, Business Loans, Salary Flexi Loans, Fixed Deposits, and Housing Loans.
- Managed a high-volume retail loan portfolio while ensuring accuracy in cash operations and zero critical audit escalations.
- Consistently exceeded KRAs/KPIs aligned to disbursement, service TAT, and compliance.
- Enhanced turnaround time and customer experience through optimized use of Finnone, Pennant, Salesforce, and CRM workflows.
- Coordinated cross-functional teams in resolving escalations to enhance conversion outcomes.
- Led re-KYC and demographic case closures; supported branch audits and regulatory adherence.
- Trained staff on effective customer interaction and problem resolution techniques.
- Resolved customer complaints in a timely manner.
Relationship Manager
Care Health Insurance
08.2021 - 06.2022
- Managed Western Region bancassurance partnership with TJSB Bank, fostering relationships with senior stakeholders.
- Managed HNI client portfolios with customized insurance solutions and high renewal focus.
- Cultivated strong client relationships, resulting in improved service satisfaction.
- Drove regional business growth through structured sales contests and partner-led campaigns that increased market reach.
- Owned MIS reporting and performance dashboards to support leadership decisions.
Relationship Manager
PNB Metlife
03.2020 - 07.2021
- Delivered comprehensive financial advisory services for HNI clients, enhancing portfolio growth and retention.
- Cultivated relationships with branch staff, enhancing lead generation and improving conversion rates.
- Delivered exceptional post-sales service, strengthening client retention and creating cross-selling opportunities.
- Generated revenue from walk-in clients and partner bank referrals, contributing to overall sales growth.
- Analyzed market trends to identify strategic opportunities for engaging clients.
Relationship Manager
Religare Health insurance
06.2018 - 02.2020
- Identified high-potential customer databases and executed targeted acquisition drives, contributing to portfolio growth.
- Managed HNI portfolios with personalized health insurance solutions.
- Enhanced product awareness and built customer trust through consultative selling techniques.
- Supported Sales Partners in lead generation and conversion across partner bank branches, enhancing sales effectiveness.
Sales Development Manager
HDFC Life
06.2016 - 05.2018
- Built and managed relationships with high-net-worth clients, resulting in consistent revenue generation and client retention.
- Designed targeted sales contests and lead generation campaigns, accelerating business growth through increased lead engagement.
- Conducted in-depth financial needs analysis, delivering customized investment and insurance solutions that addressed client-specific objectives.
Education
MBA - Finance
Mumbai University
AIMS-Atharva Institute of Management Studies06-2016
TYBcom -
Mumbai University
New Viva College of Arts, Commerce and Science04-2012
HSC -
Maharashtra Board
New Viva College of Arts, Commerce and Science04-2009
S S C -
Maharashtra Board
AVS Vidya Mandir, Virar05-2007
Skills
- Stakeholder management
- Portfolio management
- CRM utilization
- Data reporting
- Risk assessment
- Customer management
- Documentation services
- Team management
- Team Leader
- Decision making
- Problem Solving
- Problem solving
Accomplishments
• Qualified for National level CDO Club in HDFC Life.
• Qualified for international trip to Dubai, Abu Dhabi contest.
• Prodigy Certificate as New cashier, in Bajaj Ltd.
• Champion Certificate for excellent customer service, in Bajaj Ltd.
• Qualified for international trip to Dubai, Abu Dhabi contest.
• Prodigy Certificate as New cashier, in Bajaj Ltd.
• Champion Certificate for excellent customer service, in Bajaj Ltd.
Timeline
Operation and Service Manager
Bajaj Finance LTD
06.2022 - Current
Relationship Manager
Care Health Insurance
08.2021 - 06.2022
Relationship Manager
PNB Metlife
03.2020 - 07.2021
Relationship Manager
Religare Health insurance
06.2018 - 02.2020
Sales Development Manager
HDFC Life
06.2016 - 05.2018
MBA - Finance
Mumbai University
TYBcom -
Mumbai University
HSC -
Maharashtra Board
S S C -
Maharashtra Board