Nishad Nandakumar

Consolidation of data from Onsite/Offshore teams.

Verification of every onboarding and Offboarding.

Updating all details as per System.

Publishing HC data for all towers on weekly/daily basis to Senior Leadership and internally within team to track unauthorized allocations.

Creating rgs for onshore/offshore on daily basis as per account guidelines to maintain HC.

Verification offboarding for every onboarding.

Extracting P&L data at ISU level.

Verification of Revenue and Cost for all Towers.

Publishing Revenue/Cost report data for all towers/Senior Leadership on monthly basis.

Extracting opportunity provisional data at ISU level.

Verification of opportunities created for all Towers.

Publishing CRM report data for all towers/Senior Leadership on weekly basis.

Highlighting to close any opportunities which are expiring to BRMs and Opportunity owners.

Extracting won data at ISU level.

Verification of wons created for all Towers.

Publishing won report data for all towers/Senior Leadership on weekly basis.

Indian multinational IT service, consulting, and business solutions company with revenue of USD 30 Billion

● To ensure all allocations are completed with effective utilization of budget.

● Check all won allocations are closed on timely basis

● Project weekly basis list of unallocated associates

● Liaise with RMG for allocation of newly joined associates

● Check and ensure the WON and rgs is always tagged to unit

● Ensure all associates are tagged to same UNIT

● Initiate DU change for associates who are not tagged to unit

Role involves co-coordinating with Local IT team to resolve issues with regards to hardware and software application issues on floor.

• Day to day resolving hardware issues on floor for more than 500 plus associates.
• Raising new requests for adding links to test and implement across the floor.
• Organizing conference call with Client and Local IT in case of any issues like network failure.
• Ensuring all three locations (Mumbai, Pune & Nagpur) do not face any hardware or software issues.
• Creating Client/TCS ids for all the three locations and maintaining their access reconciliation.
• Testing new links for all the three sites and implementing for across the floor.
• Conducting UAT for new links introduced in process or any changes in existing tools or applications.
• Test firstly all the links before implementing on for production.
• Activating and deactivating application access for all the associates.
• Raising GPS for procuring assets for account.
• Role involves co-coordinating with auditors to conduct IQMS, PMR audit for all the three locations (Mumbai, Pune & Nagpur).
• Maintain and update project details on quarterly basis in Ultimatix for all three locations.
• Ensure recommendations and observations are closed in time and regularly follow up with all the responsible stakeholders.
• Raise change request in Ultimatix for any changes in people, tool, application, metrics and location.
• Maintain access revocation for TCS and Client.
• Ensure all the project deliverables are up to date and well maintained.
• Role involves maintaining and updating BCP (Business Continuity Plan) for all the three locations (Mumbai, Pune & Nagpur).
• Conducting BCP drills every month to ensure there are no issues in case of continuity of operations.
• Conducting floor sessions for Delivery Managers, Team Leads, Tower Leaders and Customer Leader to ensure they are update in terms of crisis management.
• Ensuring the MSA on BCP part is up to date and if required changes are made as per.
• Conducing fire drills on floor for all locations.
• Ensure all the associates are aware of what needs to be done in case of fire or such situations.
• Taking care of Annual electrical shutdown activities (once in every year).
• Activities involve transportation, food, accommodation, access management, URL testing, shift rostering for associates relocating from primary site to alternate site.
• Ensure alternate site is updated in terms of BCP.
• Role involves ensuring the floor is healthy (no password sharing, no storing of client data) in terms of information security.
• Conducing security sessions on floor on quarterly basis.
• To ensure all the associates are aware of information security and abide to it.
• Raising security incident in case of security breach for all the three locations (Mumbai, Pune & Nagpur).
• Maintaining and updating Risk Register for all three locations.
• Identifying risks in the project and closing the risk with ISM.
• Ensure all the patches and antivirus is up to date for all the systems in process.
• Indian multinational IT service, consulting, and business solutions company with revenue of USD 30 Billion

• Network Evaluator- Network creation and maintenance for Australian Telecom network (Telstra).
• Profile involves contacting CT / Technicians and understanding the reason for customer delays and providing best cost-effective solution to connect with the customer.
• Customer focus is the prime motto.
• Have gone out of the box to connect customers technically by providing solutions to field technicians.
• Maintaining good and effective communication with customers to get the orders in billing status.
• Helping colleagues to achieve their Targets.
• Regularly checking the number of Tickets assigned to maintain SLA.
• Maintaining Inbound call tracker (excel) report on monthly basis.
• Taking care of staff adherence.
• Maintaining Part exceptions for the whole process.
• Maintaining customer database for future reference.
• Acted as floor Sme and thereby helping colleagues to know the process better.
• Conducted training/ On job training on floor regarding new updates and refresher training.
• Acted as Quality Back up thereby maintaining good quality score.
• Maintained good relationships with colleagues & client.

• Decoding Customer/Patients sleep study reports/ prescriptions.
• Based on the prescription providing customer necessary equipment.
• Handling Customer is first preference.
• Helping colleagues to achieve their Targets.
• Regularly checking the number of Tickets assigned and allocating them properly.
• Every morning organizing a team meet.
• Maintaining MIS report on monthly basis.
• Taking care of staff adherence.
• Maintaining the number of orders in Queue.
• Maintaining customer database for future reference.
• Every day checking opening & closing count of orders.
• Maintain a good relationship with colleague & clients.