Nishan Basu
Noida
Summary
Project Manager with over 10 years of experience in project management, transition management, and business transformation. Proven track record in driving operational efficiency, managing vendor relationships, and leading cross-functional teams to achieve key business objectives. Skilled in delivering business transformation programs, reducing operational costs, and improving service quality in fast-paced, dynamic environments.
Overview
10
10
years of professional experience
Work History
Project Management & Senior Workforce Analyst
Adobe
09.2014 - 12.2024
- Projects management related to automation of various the WFM process that involves RPI Implementation of AI in various processes and execute and plan expansion • Crises management process and planning mitigation recovery strategies • Identifying scope of automation that leads to time and money/FTE saving • Planning volume allocation between shared sites and implementing BCP • Implementation of functional configuration, testing/validating, and managing the transition to go-live • • Lead project team meetings efficiently and with intended results Strong Documentation of the processes and relevant teams/stakeholders • • Translate project objectives and vision into clear goals for the team Performing feasibility studies and continuously gauging the ROI in a project to assess the potential benefits of automating processes
Education
MBA - Marketing
PGDM (Regular)
India01-2008
BBA - Commerce
Delhi University
India01-2006
Skills
- Project Planning & Execution
- Stakeholder Management
- Business Transformation
- Operational Planning & Execution
- Key Metrics & Performance Tracking (CSAT, SLA, CPU, Utilization)
- Cost Optimization & Quality Management
- Cross-functional & Cross-geographical Collaboration
- Vendor & Stakeholder Management
- Automation & Process Consolidation
- Business Transformation Leadership
- Strategic Thinking & Initiative Ownership
- Quality & Risk Management
Languages
English
Hindi
Personal Information
NISHAN BASU
9871291585
Timeline
Project Management & Senior Workforce Analyst
Adobe
09.2014 - 12.2024
MBA - Marketing
PGDM (Regular)
BBA - Commerce
Delhi University
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