Shilpa Devi Sharma
Noida
Summary
Dynamic professional experienced in high-level CRM and front desk operations. Recognized for implementing process improvements that boost guest loyalty and satisfaction. Eager to leverage leadership skills to enhance client relations and drive operational success.
Overview
4
4
years of professional experience
Work History
CRM & Administration
Max Estates Limited
Noida
06.2024 - Current
- Manage high-level administrative duties and customer relationship management (CRM) workflows for high-value clients in a luxury context.
- Oversee internal and external communication flow, and coordinate scheduling and documentation for high-profile stakeholders.
Front Desk Executive
JW Marriott
Mumbai
12.2022 - 05.2024
- Executed full-cycle front office operations, including check-in/out, folio management, and personalized service for elite, repeat clientele.
- Achieved Customer Satisfaction Winner status(Q1 & Q3 2023) by implementing process improvements that enhanced guest service.
Front Office Associate
Westin
Kolkata
11.2021 - 12.2022
- Successfully managed high-volume front desk operations, achieving the Best Upsell Winner (2022) award.
- Maintained high-accuracy guest folios and balanced daily accounts, ensuring compliance, and minimizing financial discrepancies.
Education
Diploma - Hotel Management
West Bengal Institute of Hotel Management
Kolkata03-2016
Bachelor of Arts -
University of Manipur
Manipur03-2016
Skills
- Team leadership
- Guest loyalty
- Client liaison
- MS Office
- Data entry
- CRM Software
Timeline
CRM & Administration
Max Estates Limited
06.2024 - Current
Front Desk Executive
JW Marriott
12.2022 - 05.2024
Front Office Associate
Westin
11.2021 - 12.2022
Diploma - Hotel Management
West Bengal Institute of Hotel Management
Bachelor of Arts -
University of Manipur