Neha Agrawal
Pune
Summary
Dynamic and results-oriented Project Manager with 15 years of overall experience and 6+ years in leading complex technology projects spread across various geographies. Proficient in both Agile and Waterfall methodologies, with a strong ability to manage project lifecycle from initiation to closure. Skilled in leading cross-functional teams and managing stakeholder, executives expectations to promote innovation and agility. Strong problem-solving skills and focus on delivering and aligning solutions with business goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
AI Project Manager and Consultant
Infosys/ DNB Norway
India
09.2024 - Current
- Managing the end-to-end delivery of Agentic AI initiatives, managing the full lifecycle from strategic scoping, solution design, and risk-mitigated team planning.
- Evaluating technology stacks and cloud services, ensuring transformation projects met Responsible AI, data privacy, and security compliance standards.
- Serving as a transformation advisor, identifying AI-driven opportunities to enhance revenue, automate workflows, and deliver measurable cost efficiencies.
- Identifying potential project "roadblocks" early and creating mitigation plans to keep delivery on track and aligned with the goals.
- Facilitating regular team meetings and stakeholder updates, fostering open client communication, collaborative problem-solving and cross team integrations.
- Performed the transformation of legacy automation workflows to Azure Logic Apps, integrating with SharePoint, Confluence, and ServiceNow and created CI/CD pipeline for the deployment to higher environment.
IT Project Manager
Infosys/ Liberty Global
Netherlands and India
04.2020 - 09.2024
- As an IT Project manager, managed the E2E delivery of several projects in agile environment for High-end pan European Telecom customers by ensuring that projects remain within scope/requirements, schedule and defined budget.
- Engage with multiple teams to produce Impact Assessments (IAs) by facilitating PI planning sessions, coordinating discussions between stakeholders on business requirements, scope, expectations, and limitations.
- Integrate the assessment for a comprehensible view on budget estimations, proposed solutions, assumptions, and dependencies to be presented to the customer for project approval.
- Developed client, stakeholder or vendor relationships by comprehending requirements, managing expectations, resolving conflicts, providing timely status updates, maintaining regular and clear communication, adhering to scope, and building confidence in project delivery.
- Represented projects in governance boards to executives and stakeholders, for approval of budget, status updates, and discussion on risk, expectations and escalations.
- Managed the financials by forecasting, resource allocation and tracking the effort
actual to the forecasted until project completion. - Coordinated with stakeholder, vendors and delivery teams to manage day to day
progress and communicating status of the project in different phases of the project. - Identified and reported risks/issues in various phases of project delivery and
implemented possible solutions to mitigate the delays/ dependencies. - Managed KPIs and SLAs in Jira or Clarity tool, ensuring SLA adherence and delivery quality.
- Led service delivery operations aligned with ITIL practices including incident, problem, and change management.
Senior Business Analyst
Infosys/Care Quality Commission
United Kingdom
08.2018 - 03.2020
- Led transformation from legacy systems, improving customer satisfaction.
- Drove roadmap planning, backlog refinement, user training and deployments.
- Converted business needs into functional specs, user stories and acceptance criteria, improving delivery predictability.
- Supported backlog refinement, end-user training, and production deployments
Quality Analyst Lead
Infosys/ Multiple clients
India
08.2014 - 08.2018
- Led Salesforce and Siebel QA delivery in Agile projects—translating requirements, assessing risks, preparing test strategies, creating documentation, and reporting progress to stakeholders.
- Managed Siebel production support by resolving issues within SLAs, driving RCA, overseeing deployments, and implementing CRM enhancements.
- Executed E2E testing including test planning, automation (Selenium), defect tracking, effort estimation, and UI/UX validation to ensure high-quality, on-time releases.
Developer and Production Support
Tata Consultancy Services/ MTN
South Africa and India
03.2011 - 08.2014
- Delivered Siebel production support by resolving end-user issues within SLAs, performing RCA, maintaining incident/KEDB documentation.
- Developed UI enhancements across different Siebel modules and supported releases through technical documentation, deployment prep, and release notes.
- Worked across multiple technical functions including integration, configuration and conducted user training and requirement clarification workshops to support continuous improvements.
Education
Bachelor Degree (B.E) Electronics and Instrumentation
Rajiv Gandhi Technical University
Bhopal, India01-2009
Skills
- E2E Project planning, execution, and delivery
- Executive Communication & Governance
- Stakeholder & Vendor management
- Risk assessment & Management
- Business Process improvement
- Cross-Functional collaboration
- Cost estimation & Resource allocation
- Change & Release Management
- Team motivation and leadership
- Problem Analysis, Mitigation and Reporting
- Process improvement and transformation
Technical Tools
- MS Project/ Project Libre
- Jira/Confluence
- Python and GitHub Copilot
- Selenium for automation
- SOAP UI, Postman, Siebel CRM
Certification
- Certfied Scrum Master (Scrum Alliance, 2018-2019)
- Infosys Internal AI and Cloud certifications
Languages
Hindi
First Language
English
Proficient
C2
Timeline
AI Project Manager and Consultant
Infosys/ DNB Norway
09.2024 - Current
IT Project Manager
Infosys/ Liberty Global
04.2020 - 09.2024
Senior Business Analyst
Infosys/Care Quality Commission
08.2018 - 03.2020
Quality Analyst Lead
Infosys/ Multiple clients
08.2014 - 08.2018
Developer and Production Support
Tata Consultancy Services/ MTN
03.2011 - 08.2014
Bachelor Degree (B.E) Electronics and Instrumentation
Rajiv Gandhi Technical University