Nishant Ahuja

• Serve as a strategic liaison between Commercial, Quality Assurance, Operations, Engineering, and Data Science teams to understand and address client mission critical priorities.
• Lead customer engagement initiatives to provide strategic insights and facilitate business decision-making
• Collaborate with Sales account managers to develop joint business plans and identify whitespace opportunities
• Plan and prioritize delivery of services using core products and services in Analytics
• Define service models and deliverables, deliver ongoing insights, and identify opportunities to enhance customer value
• Develop foundational relationships with key customers and stakeholders, gathering understanding of customer business priorities
• Lead pursuit management efforts by planning a portfolio of work in alignment with customer objectives and identifying growth opportunities
• Record and measure product adoption rates, identify customer issues, propose solutions, and orchestrate delivery execution.

Project Management:

• Lead technical consulting projects from initiation to completion, ensuring they are delivered on time, within budget, and meet quality standards.
• Develop project plans, timelines, and resource allocation strategies.
• Monitor project progress and mitigate risks.

Client Relationship Management:

• Serve as the primary point of contact for clients, understanding their needs, and providing solutions.
• Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
• Identify opportunities for additional services or upselling to existing clients.

Technical Expertise:

• Stay updated with industry trends, emerging technologies, and best practices.
• Guide clients in making informed technical decisions based on their requirements and constraints.

Team Leadership and Development:

• Recruit, train, and mentor a team of consultants.
• Delegate tasks effectively, leveraging each team member's strengths and expertise.
• Foster a collaborative and supportive work environment to promote teamwork and professional growth.
• Building and managing a team of customer success managers or specialists, providing coaching, guidance, and professional development opportunities to ensure the team's success in achieving customer retention and revenue goals.

Solution Design and Implementation:

• Collaborate with clients to understand their business objectives and design tailored technical solutions.
• Oversee the implementation of solutions, ensuring they align with client expectations and requirements.
• Conduct quality assurance reviews to validate the effectiveness and reliability of implemented solutions.

Business Development:

• Identify new business opportunities and develop strategies to expand the consulting practice.
• Participate in sales pitches, proposals, and contract negotiations.
• Contribute to the development of marketing materials and thought leadership content to showcase the expertise of the consulting team.

Financial P&L Management:

• Manage project budgets and financial resources effectively to achieve profitability targets.
• Monitor project costs, expenses, and revenue forecasts.
• Identify opportunities for cost optimization and revenue maximization.

Risk Management and Compliance:

• Identify potential risks and compliance issues related to technical projects and develop mitigation strategies.
• Ensure that consulting services comply with relevant industry standards, regulations, and best practices.
• Implement measures to safeguard client data and intellectual property.

Continuous Improvement:

• Evaluate and optimize consulting processes, methodologies, and tools to enhance efficiency and effectiveness.
• Solicit feedback from clients and team members to identify areas for improvement.
• Encourage a culture of continuous learning and innovation within the consulting team.
• Continuously assessing and refining customer success processes and workflows to streamline operations, improve efficiency, and enhance the overall customer experience.

Reporting and Documentation:

• Prepare regular reports and updates for clients, stakeholders, and senior management.
• Maintain comprehensive documentation of project deliverables, methodologies, and lessons learned.
• By effectively managing these responsibilities, you can ensure the success of technical consulting projects and contribute to the growth and reputation of your consulting practice.

Customer Relationship Management:

• Building and maintaining strong relationships with customers by understanding their needs, challenges, and objectives.
• Act as the primary point of contact for customers, addressing concerns, and providing solutions to ensure a positive experience.

Retention and Renewal:

• Monitoring customer health and satisfaction metrics to proactively identify at-risk customers and implement strategies to mitigate churn.
• Work to renew contracts and subscriptions by demonstrating ongoing value and ROI to customers.

Customer Success Metrics:

• Defining and tracking key performance indicators (KPIs) related to customer success, such as customer satisfaction scores, retention rates, upsell/cross-sell revenue, and customer lifetime value.

Onboarding and Training:

• Overseeing the onboarding process for new customers to ensure a smooth transition onto the product or service.
• Involve providing training sessions, resources, and guidance to help customers get the most out of the product or service from the outset.

Account Management and Minning:

• Managing and growing existing customer accounts by identifying opportunities for upselling or cross-selling additional products or services that align with the customer's needs and goals.