Nishant Arora
Service Relationship Manager-Wholesale Banking
Noida
Summary
Banking Operations Professional with extensive experience in Corporate Client Servicing and Key Account Management.Skilled in handling high volume transactions with strong focus on accuracy,compliance and SLA adherence .Experience in client coordination, exception handling and operational risk monitoring .Adept at process optimization and MIS reporting to support seamless banking operations and enhanced service delivery.
Overview
21
21
years of professional experience
1
1
Certification
2
2
Languages
Work History
Key Client Manager, Corporate Banking (CMS & Current Accounts)
IndusInd Bank
New Delhi
08.2025 - Current
- Managing key corporate relationships under Wholesale Banking, focusing on CMS and Current Accounts.
- Delivering structured solutions for cash management, collections, payments, and liquidity optimization.
- Coordinated with Relationship Managers, Treasury, and Implementation teams for seamless client onboarding.
- Tracking NPS,Customer Surveys from time to time to ensure positive customer experience.
- Assisted in streamlining operations that helped to reduce TAT by 20%
Service Relationship Manager, Corporate Banking – CMS & Trade
Axis Bank Ltd
New Delhi
07.2022 - 07.2025
- Partnered with IT and Treasury teams to provide competitive pricing and smooth CMS integration.
- Achieved 110% of annual CMS fee income target (FY24) and grew CASA balances by 18% in Q4.
- Resolved 100% of IDPMS/EDPMS trade compliance pendencies within deadlines.
- Consistently exceeded revenue targets through structured campaigns and client acquisition.
Senior Manager, Branch Banking Operations
Axis Bank Ltd
Noida
07.2017 - 07.2022
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Implemented and developed operational standards, policies and procedures.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Launched comprehensive customer feedback system, leading to enhanced product features and higher customer satisfaction rates.
Manager, Transaction Banking Centre
Axis Bank Ltd
New Delhi
08.2010 - 06.2017
- Oversaw daily processing of 25,000+ CMS transactions for NCR branches ensuring SLA adherence.
- Led a 10-member team, achieving 96.8% accuracy rate in transaction processing.
- Coordinated with Relationship Managers and clients to resolve audits and compliance within set timelines.
- Reduced operational costs by 12% through workflow optimization.
Deputy Manager – Clearing Operations
Axis Bank
New Delhi
11.2008 - 08.2010
- Centralized Clearing Operations
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
ICICI Bank
Noida
05.2007 - 11.2008
- Retail Assets and Credit Card Operations
- Customer Service
- Reconciliation and coordination with Internal Units for open entries
- Deliverables Management
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Centurion Bank of Punjab
Noida
09.2004 - 05.2007
- Branch Banking Operations
- Cross Selling -CA,SB A/cs .Debit/Credit Cards,Third Party Products
- Customer Relationship Management
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
CAIIB -
IIBF
Mumbai01.2006
MBA - Finance
Guru Gobind Singh Indraprastha University
Delhi01.2004
B.Com (Hons) - Commerce
Delhi University
New Delhi01.2001
Skills
- Corporate Client Servicing
- Payment Processing & Account Reconciliation
- Regulatory & Compliance Monitoring
- Process Improvement and SLA Management
- Internal Audit Support
- Escalation Handling and Risk Mitigation
Certification
CAIIB
Timeline
Key Client Manager, Corporate Banking (CMS & Current Accounts)
IndusInd Bank
08.2025 - Current
Service Relationship Manager, Corporate Banking – CMS & Trade
Axis Bank Ltd
07.2022 - 07.2025
Senior Manager, Branch Banking Operations
Axis Bank Ltd
07.2017 - 07.2022
Manager, Transaction Banking Centre
Axis Bank Ltd
08.2010 - 06.2017
Deputy Manager – Clearing Operations
Axis Bank
11.2008 - 08.2010
Assistant Manager
ICICI Bank
05.2007 - 11.2008
CAIIB
06-2006
Assistant Manager
Centurion Bank of Punjab
09.2004 - 05.2007
MBA - Finance
Guru Gobind Singh Indraprastha University
CAIIB -
IIBF
B.Com (Hons) - Commerce
Delhi University