Nishant Batra
Faridabad
Summary
To pursue a highly rewarding career by taking on challenging responsibilities and contributing to organizational growth through excellence, dedication, and continuous self-development.
Dynamic and results-driven Retail and Operations Manager with over 9 years of experience across hospitality, quick-service restaurant (QSR), retail, and e-commerce sectors. Demonstrates proven expertise in store operations, team management, customer service, training & development, and business planning. Adept at driving sales growth, improving operational efficiency, and leading cross-functional teams to achieve business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Max Fashions Pvt. Ltd.
11.2024 - Current
- Company Overview: (Handling 10,500 sq. ft. area with monthly business of ₹1 Cr)
- Leading store operations with full accountability for revenue, inventory, staff management, and customer satisfaction.
- Driving footfall and conversion through strategic visual merchandising and seasonal promotions.
- Training and mentoring team members to deliver exceptional customer experiences.
- Managing backend operations using Microsoft Dynamics 365 for stock, billing, and reporting.
- Handling grievance redressal and ensuring store compliance with company SOPs.
- (Handling 10,500 sq. ft. area with monthly business of ₹1 Cr)
Department Manager
Shoppers Stop Pvt. Ltd.
04.2022 - 05.2024
- Company Overview: (Handled 5,200 sq. ft. area)
- Oversaw multiple departments with responsibility for sales, team performance, merchandising, and stock.
- Handled a team of 15+ employees and ensured optimal customer service at all times.
- Created sales plans for seasonal campaigns and festivals, resulting in 20–25% YoY revenue growth.
- Reduced shrinkage by implementing strict stock control measures.
- Trained and developed associates to meet KPIs and improve product knowledge.
- (Handled 5,200 sq. ft. area)
Store Manager – Cloud Kitchen & Grocery Operations
Ola Foods / Ola Dash
02.2021 - 03.2022
- Managed end-to-end operations of Ola’s delivery kitchens and dark stores.
- Coordinated with multiple delivery platforms for seamless order execution and fulfillment.
- Led a team handling food production, packaging, dispatch, and grocery inventory.
- Maintained hygiene, food safety, and delivery time SLAs as per FSSAI norms.
- Improved delivery ratings by 15% through process optimization and team training.
Assistant Manager – Operations & Training
Cinepolis India Pvt. Ltd.
05.2019 - 12.2020
- Company Overview: (Oversaw operations across 23,000 sq. ft. multiplex)
- Managed daily operations of a multiplex cinema including ticketing, F&B, projection, and housekeeping.
- Conducted training sessions for new joiners on SOPs, customer handling, and POS systems.
- Handled customer feedback, conflict resolution, and quality assurance audits.
- Implemented upselling techniques at the snack counters leading to increased revenue per transaction.
- Assisted with P&L analysis and budgeting for operational cost control.
- (Oversaw operations across 23,000 sq. ft. multiplex)
Assistant Restaurant Manager
McDonald's India
11.2015 - 05.2019
- Joined as a Management Trainee and promoted to ARM within a year due to performance.
- Supervised restaurant floor operations, crew scheduling, and customer engagement.
- Ensured strict adherence to McDonald’s QSC (Quality, Service & Cleanliness) standards.
- Conducted periodic audits and implemented corrective measures to meet operational KPIs.
- Improved crew productivity through coaching, mentoring, and team-building exercises.
Industrial Trainee
Hotel Le Meridien, New Delhi
- Completed internship across Front Office, Housekeeping, Food & Beverage, and Kitchen departments.
- Gained foundational hospitality skills including guest service, professional etiquette, and team collaboration.
Education
B.Sc. - Hospitality & Hotel Administration
IHM Kurukshetra
01.2015
Senior Secondary (12th Grade) -
RPVV Ludlow Castle No. 1
01.2011
High School (10th Grade) -
RPVV Ludlow Castle No. 1
01.2009
Skills
- Leadership
- Team Management
- Interpersonal Skills
- Ability to Work Under Pressure
- Time Management
- Customer-Centric Approach
- P&L Management
- Inventory Control
- Store Operations
- OSMS
- VISTA
- RISTA
- SAP for Retail
- Microsoft Dynamics 365
Certification
- Shift Management Excellence
- Advanced Shift Management
- Effective Management Practices
- Certified Hygiene Food Handler
- Organizational Safety – Safety Circle
- Volunteer at Surajkund International Crafts Mela
Languages
- Hindi
- English
- Punjabi
Personal Information
- Father's Name: Mr. Ravi Batra
- Date of Birth: 08/18/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English
Beginner
A1
Hindi
Beginner
A1
Punjabi
Beginner
A1
Timeline
Retail Store Manager
Max Fashions Pvt. Ltd.
11.2024 - Current
Department Manager
Shoppers Stop Pvt. Ltd.
04.2022 - 05.2024
Store Manager – Cloud Kitchen & Grocery Operations
Ola Foods / Ola Dash
02.2021 - 03.2022
Assistant Manager – Operations & Training
Cinepolis India Pvt. Ltd.
05.2019 - 12.2020
Assistant Restaurant Manager
McDonald's India
11.2015 - 05.2019
Industrial Trainee
Hotel Le Meridien, New Delhi
B.Sc. - Hospitality & Hotel Administration
IHM Kurukshetra
Senior Secondary (12th Grade) -
RPVV Ludlow Castle No. 1
High School (10th Grade) -
RPVV Ludlow Castle No. 1