NISHANT CHAUHAN
DELHI
Summary
Client Management Specialist with proven expertise in the payment industry, skilled in building strong client relationships and consistently surpassing expectations. Experienced in leading cross-functional projects that enhance client satisfaction and ensure timely delivery. Key strengths include strategic relationship management, comprehensive project oversight, and effective problem resolution. Focused on delivering value and promoting business growth through tailored client solutions.
Overview
8
8
years of professional experience
Work History
Business Consultant
American Express
Gurgaon
01.2023 - Current
- Managed a large merchant portfolio across Delhi-NCR to drive business volume.
- Created statistical models to evaluate the impact of different marketing strategies.
- Implemented strategies to take advantage of new opportunities.
- Created comprehensive reports on project progress and results for clients.
- Maintained strong partner relationships with business partners, ensuring seamless card member acceptance, and ensuring retention and business growth.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
Merchant Acquiring
American Express
Gurgaon
01.2020 - 01.2023
- Managed area sales for Ghaziabad, East Delhi, and Noida, focusing on merchant acquisition.
- Achieved year-over-year growth since 2020, signing 600 new merchants.
- Demonstrated deep understanding of acquisition processes, prioritizing customer satisfaction at every stage.
- Ranked top in Pan India GMS with a year-end performance rating of G1/L2 for 2021.
- Contributed to strategy development projects, notably digitalization, enhancing FCR percentage drastically.
Area Sales Manager
Coffee Day Beverages
Noida
02.2018 - 12.2019
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Conducted cold calls to offer services to potential customers.
- Analyzed territory to identify and negotiate contracts with new retail customer opportunities.
- Devised territory sales plans to exceed revenue and market penetration goals.
Education
MBA - International Business
Jagannath Institute of Management Studies
Delhi05-2018
BBA - Cam
ChanderPrabhu Jain College
Delhi05-2015
Skills
- Business Planning
- Client Relationships
- Strategic Planning
- Business Analysis
Timeline
Business Consultant
American Express
01.2023 - Current
Merchant Acquiring
American Express
01.2020 - 01.2023
Area Sales Manager
Coffee Day Beverages
02.2018 - 12.2019
MBA - International Business
Jagannath Institute of Management Studies
BBA - Cam
ChanderPrabhu Jain College
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