Nishant Desai
Ahmedabad
Summary
To contribute skills, abilities, and experience as an Administrator in a progressive organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Creative and well-rounded Social Media Specialist with an excellent eye for detail and a strong understanding of web strategies. Known for fantastic copywriting, brand management, and marketing expertise.
Overview
29
29
years of professional experience
Work History
Co-owner
R N Enterprise
11.2009 - Current
- Exclusive franchisee of Timbor Cucine (Timbor Home Pvt
- Ltd.) in Prahladnagar, Ahmedabad
- Family enterprise consisting of various trades
- Previously involved in imports of Precious and Semi Precious Stones from Nigeria.
- Evaluated suppliers to maintain cost controls and improve operations.
- Improved operational efficiencies to reduce costs and improve productivity.
- Established foundational processes for business operations.
Social Media & Management - Project Manager/Leadership Team Member
Shivraj Singh Chouhan, Chief Minister Madhya Pradesh
08.2012 - 03.2023
- Deliberate planning, strategy and goal setting according to Govt
- Political standing of the Chief Minister
- Development of brand awareness and online reputation
- Content management (including website/App) & Digital Footprints
- Cultivation new campaigns from Govt
- Schemes close to Chief Minister’s heart to reach out to all citizens
- Reputation management – Positive campaigns and Campaigns countering opposition campaigns
- Social media campaigns for various global events and elections
- Misinformation countering and management.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Developed and initiated projects, managed costs, and monitored performance.
- Developed and implemented strategic project plans to meet business objectives.
- Managed projects from procurement to commission.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Increased customer engagement through social media.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
- Conducted daily updates to social media profiles to boost company online presence.
- Tracked and analyzed social media and online marketing initiatives.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Supported SEO initiatives to improve content, keywords and branding.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Monitored return on investment of online and social media marketing efforts.
- Tracked and capitalized on emerging industry trends to boost campaign performance.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Met multiple deadlines using strong task prioritization skills.
- Wrote succinct, accurate, intelligent and creative copy to drive traffic to brand websites.
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Tracked key performance indicators to measure success of campaigns.
- Created customized marketing materials to increase product awareness.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Utilized specialized software to capture and process data.
- Created and distributed surveys for data collection and analysis.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Corporate Manager (Administration, HR & IT)
McKenna International (McKenna Research Pvt. Ltd.)
01.2008 - 11.2009
- Overall management of the operations office including human resources management and IT support
- General admin maintenance, asset management, vendor evaluation and management, client visits, recruitment procedures, HR ratings and performance appraisals.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity, and cultural programs in addition to arobust reporting tool that increased operational quality.
Research Consultant
McKenna International (McKenna Research Pvt. Ltd.)
01.2007 - 01.2008
- Programming and secondary research for IT centric market research studies.
Liaison Coordinator
R & N Enterprise
01.2005 - 12.2006
- Managing liaison functions at India branch for imports of Zirconium Crude sand and Precious and Semi Precious rough stone from Nigeria.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
Customer Care Advisor
3Global Services Ltd. (H3G UK)
07.2004 - 01.2005
- Handling queries, collections and case management for billing issues associated with 3 (UK and Australia) Hutchison Whompoa Ltd
- Hong Kong subsidiary.
Asst. Marketing/Logistics Manager
Lombardy Plastics Ltd. (Geepee Group)
03.2003 - 11.2003
- Raw material and finished goods inventory control, finished goods dispatches.
Sales and Marketing Executive
Geepee Industries Ltd. (Geepee Group)
10.2002 - 03.2003
- Sales and collection management for LLDPE Plastic Water Storage Tanks.
Customer Care Associate
Azure Technologies Ltd.
06.2001 - 07.2002
- Verification officer for telemarketing campaigns for various international clients.
Center Manager
Image Technologies
01.2001 - 06.2001
- Managing operations, administration, sales and marketing of a multimedia institute.
Cyber Cafe Manager
Random Access
01.1998 - 01.2001
- Internet cafe administration, accounts, showroom sales/marketing, network administration, software administration.
Manager
Kaypee Industries
01.1995 - 01.1997
- Managed a socks manufacturing and edible oil mill unit.
Education
BIT (Bachelors of Information Technology) -
NIIT (Ahmedabad)
11.2023
Skills
- Budget Development
- Recruiting and Training
- Staffing
- Policy and Procedure Implementation
- Business Growth
- Business Development
- Inventory Management
- Small Business Operations
Accomplishments
- Managed 100+ digital marketing campaigns, overseeing strategy development from initiation to launch.
- Supervised team of 60+ staff members.
- Took over SSC twitter account from few thousands to now at 8.9Million
- Took over SSC FB account from 1 lac to now at 49 Lacs.
- Created various platforms such as CMMadhyaPradesh, Jansampark & OfficeOfSSC on Twitter, Facebook & other platforms - today they are thriving above 1.5M
- Handled election campaigns, from VS, LS, and Bypolls at various stages from 2013 till date.
- Global events - Global Investors Summit, Simhasth Maha Kumbh, World Hindi Diwas Conference, etc. with national trends.
- Key factors in running highly demanding SM accounts - consistency, discipline and focused results since a decade. Constant team motivation and engagement.
Summary Of Qualification
20+ years of experience in administrative field
10+ years in Social Media Management
7+ Years of Social Media Management of National Political Leader as team lead
Ability to take decisions and achieve long term objectives
Exceptional communication skills
Developed and maintained administrative policies
Administration (Communications, Social Media, Marketing and Liaison)
Vendor Evaluation, Management and Liaison
Client Management
Employee Performance Management
Internet Studies & Research
Areas Of Interest
Travel, Automobiles, Current Affairs etc.
Personal Information
- Date of Birth: 03/30/78
- Marital Status: Married
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Marathi
Elementary (A2)
Timeline
Social Media & Management - Project Manager/Leadership Team Member
Shivraj Singh Chouhan, Chief Minister Madhya Pradesh
08.2012 - 03.2023
Co-owner
R N Enterprise
11.2009 - Current
Corporate Manager (Administration, HR & IT)
McKenna International (McKenna Research Pvt. Ltd.)
01.2008 - 11.2009
Research Consultant
McKenna International (McKenna Research Pvt. Ltd.)
01.2007 - 01.2008
Liaison Coordinator
R & N Enterprise
01.2005 - 12.2006
Customer Care Advisor
3Global Services Ltd. (H3G UK)
07.2004 - 01.2005
Asst. Marketing/Logistics Manager
Lombardy Plastics Ltd. (Geepee Group)
03.2003 - 11.2003
Sales and Marketing Executive
Geepee Industries Ltd. (Geepee Group)
10.2002 - 03.2003
Customer Care Associate
Azure Technologies Ltd.
06.2001 - 07.2002
Center Manager
Image Technologies
01.2001 - 06.2001
Cyber Cafe Manager
Random Access
01.1998 - 01.2001
Manager
Kaypee Industries
01.1995 - 01.1997
BIT (Bachelors of Information Technology) -
NIIT (Ahmedabad)
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