Nishant Gangadharan
Chennai
Summary
Dynamic and detail-oriented Data Services Lead with over 3 years of experience in the logistics technology industry, including 1.5 years in a leadership role. Proven expertise in managing cross-functional teams, optimizing processes, and delivering high-quality data solutions. Skilled in advanced Excel, data analysis, and stakeholder collaboration. Passionate about driving operational excellence and fostering a collaborative team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Services Lead
WebCargo (Freightos Group)
Chennai
08.2023 - Current
- Delivered exceptional customer success by proactively addressing client needs, fostering long-term relationships, and ensuring high satisfaction levels.
- Manage and mentor a team of Data Associates, ensuring effective workload distribution, and the timely achievement of customer-centric goals.
- Serve as the escalation point for complex client issues, resolving challenges while providing guidance to team members for optimal customer outcomes.
- Collaborate with Customer Success Team Leads to align client goals, enhance customer experience, and streamline operational workflows.
- Drive process improvements by identifying gaps in the customer journey, and implementing strategies to elevate service delivery.
- Train and onboard new hires, fostering a positive, knowledge-sharing environment that promotes client success.
- Oversee the accurate transformation and integration of air cargo rates into WebCargo format, ensuring consistency and quality that align with customer expectations.
Data Associate
WebCargo (Freightos Group)
Chennai
12.2021 - 07.2023
- Processed and ingested air cargo tariffs into the WebCargo platform with precision and attention to detail.
- Conducted quality checks to ensure data accuracy and consistency.
- Supported team operations by maintaining timely and accurate reporting.
- Collaborated with peers and supervisors to improve data workflows and address operational challenges.
- Followed up with customers after service completion to ensure their needs were met.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Intern
Blue Axis Shipping & Freight LLC
02.2018 - 08.2018
- Trained in business development and documentation processes within the logistics industry
- Obtained customer leads and pursued them to acquire shipments
- Provided accurate and timely reporting of information to customers, including sending quotations, pricing, costing, and shipping details
- Collaborated with managers and team members to learn end-to-end documentation and operational processes
Education
Post Graduate Program - Data Science and Business Analytics
Great Lakes Institute of Management
Bachelor of Business Administration - Logistics & Shipping
Indian Institute of Logistics
ChennaiSkills
- Data analysis
- Database management
- Quality assurance
- Customer relationship management
- Process improvement
- Team leadership
- Operational efficiency
- Report creation
Certification
- Certificate in Logistics, Safejob
- Certificate in Advanced Excel Workshop, Eduolio
Affiliations
- Completed the Sar Pass Trek in Himachal, showcasing endurance and a passion for outdoor adventures.
- Actively participate in sports, including Football, Basketball, and Tennis, demonstrating teamwork and athleticism.
- Awarded 2nd place in an inter-office Table Tennis tournament, highlighting competitive spirit and skill in sports.
Accomplishments
- Promoted to a lead role in under two years due to a strong commitment to the job, consistent delivery of results, and exceptional collaboration within the team, contributing directly to the success of both the team and clients
- Fostered strong client relationships by proactively identifying opportunities for improvement, driving customer retention, and ensuring satisfaction across accounts
- Developed an Excel-based dashboard for tracking team performance and data accuracy, enabling quicker response times, and better alignment with customer success metrics
- Made recommendations on business intelligence tools to improve efficiency and productivity by 20%, ultimately enhancing the customer experience through more insightful, data-driven decisions
- Analyzed data ingestion workflows and implemented enhancements that reduced processing time by 15%, directly improving the efficiency of customer-facing operations
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Software
- Excel
- Tableau
- Python
Projects
- Analyzed and optimized data ingestion workflows, implementing enhancements that reduced processing time by 15%, while also developing an Excel-based dashboard to monitor team performance and data accuracy in real time
- Conducted an in-depth exploration of procurement, value chain, and risk management strategies, providing actionable insights and recommendations that significantly improved logistics operations and overall efficiency
Hobbies and Interests
- Sports (Football, Basketball, Tennis)
- Trekking (e.g., Sarpass Trek in Himachal)
- Cooking
References
References available upon request.
Timeline
Data Services Lead
WebCargo (Freightos Group)
08.2023 - Current
Data Associate
WebCargo (Freightos Group)
12.2021 - 07.2023
Intern
Blue Axis Shipping & Freight LLC
02.2018 - 08.2018
Post Graduate Program - Data Science and Business Analytics
Great Lakes Institute of Management
Bachelor of Business Administration - Logistics & Shipping
Indian Institute of Logistics