Nishant Garg
Sr. project Manager
Gurgaon
Summary
Project Management professional with 10+ years of experience in scoping, business modeling, strategic planning, process improvement, and risk assessment, with a proven track record of managing multiple products and teams at Ticketmaster.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Sr. Project Manager
Ticketmaster
Gurugram
01.2023 - Current
- Executed entire PI Planning, Sprint Planning with technical teams, and assignments of tasks within the group
- Estimation of team capacity and Creating development plans for the sprint
- Maintained schedules to meet key milestones at every project phase.
- Overseeing global actions and initiatives and ensuring their implementation in the product.
- Tracking sprint development stories along with updating Sprint backlog for the sprint
- Coordinating between the offshore and onsite team, which includes streamlining the process for resolving operational issues for support projects executed from the offshore-onsite model
- Monitoring project deployment schedules, ensuring overall project health
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Worked with the technical team to understand the flows and resolve/provide technical issues and identify Change Requests
- Handling daily tickets related to various user problems
- Creating/Updating Project reports and Dashboard in Jira, Confluence and MS Excel
- Prepared presentations and dashboards covering status updates for ongoing offshore projects for management, client visits for weekly/monthly Status reportings
- Creating Disaster Recovery Plans, Rollback plan and Executing Test drills for Infra check
- Improving productivity through the enhancement and development of new processes.
- Mentored junior project managers and team members to enhance their skills and career growth.
Project Manager
Ticketmaster(IOMedia)
Gurugram
04.2019 - 12.2022
- Handled Multiple products and 3 teams at the same time (Virtual Venue, Provisioning Portal and Maps)
- Executing all the Scrum ceremonies (sprint demo, retrospective) along with multiple teams onshore/offshore
- Planned entire PI Planning for the Product and done Sprint Planning with technical teams, and assignments of tasks within the group
- Setup Pager Duties Accounts and Rosters for Team members
- Created Rosters for Monitoring Team for Support
- Achieving the deliveries within the scope and the timeline promised
- Identify, Evaluate Risks Analysis, Issues, and Dependencies escalating them appropriately with suggested mitigating actions and implementing as directed
- Creation of Product flow Documentations
- Creates Project and Team velocity reports & metrics and estimation of team capacity and Creating development plans for the sprint
- Creating Disaster Recovery Plans, Rollback plan and Executing Test drills for Production deployments and Infra Activities.
- Created JIRA project workflows
Project Coordinator
Ticketmaster (IOMedia)
Gurugram
09.2017 - 03.2019
- Managed and facilitated change management, risk management, scopes, driving scrum calls, stand-ups
- Planning and Scheduling and Monitoring project timelines using JIRA and Confluence.
- Creating/Updating Project reports and Dashboard in Jira and MS Excel
- Preparation of Weekly, Bi-Weekly and Quarterly Status to stakeholders
- Updating Stakeholders using systems and daily calls
- Reviewing and writing the user stories and acceptance criteria
- Responsible for Deployment of Project on our environments
- Filled RFCs for Approvals from the Change Management Team
- Created Rosters for Production Deployment Activities
- Creating templates for my Products to be PCI compliant, InfoSec reviews, and security reviews
Education
Master of Computer Applications -
Guru Gobind Singh Indraprastha University
04.2001 - 01.2012
Bachelors of Computer Applications - undefined
Guru Nanak Dev University
Skills
- Mac OS X
- Cross-functional communication
- Agile methodology
Project planning & scheduling
- Training and mentoring
Client relationship management
- Technical monitoring
- Quality control
- Resource allocation
- Documentation management
- Requirements gathering
- JIRA & Confluence
- Tools like Trello,MIRO,Slack,Smatsheet,drawio etc
- Infra Services (AWS)
- MySQL, MS Office, Google Docs
- PagerDuty
Accomplishments
- Certified SAFe 5 Agilist
- Certified Presentation Advantage - Franklin Covey
Personal Information
- Date of Birth: 05/12/88
- Nationality: Indian
- Marital Status: Married
Career Overview
8+ years, Technical Project Manager, Ticketmaster, 09/01/17, Present, Associate Project Manager, LeewayHertz, 07/01/16, 09/01/17, Project Coordinator, LeewayHertz, 05/01/14, 06/30/16, Sr. iOS Developer and Team Lead, LeewayHertz, 04/01/13, 04/30/14, iOS Developer Lead, LeewayHertz, 04/01/12, 04/30/13
Timeline
Sr. Project Manager
Ticketmaster
01.2023 - Current
Project Manager
Ticketmaster(IOMedia)
04.2019 - 12.2022
Project Coordinator
Ticketmaster (IOMedia)
09.2017 - 03.2019
Master of Computer Applications -
Guru Gobind Singh Indraprastha University
04.2001 - 01.2012
Bachelors of Computer Applications - undefined
Guru Nanak Dev University
Similar Profiles
Saurabh VyasSaurabh Vyas
Product Quality Manager & Coordinator at TicketmasterProduct Quality Manager & Coordinator at Ticketmaster
Homobono BigelowHomobono Bigelow
Service Resolutions Team at TicketmasterService Resolutions Team at Ticketmaster
Ian PutnamIan Putnam
Social Media Specialist at TicketmasterSocial Media Specialist at Ticketmaster