Nishant Gaur
Assistant Front Office Manager
Noida
Summary
Experienced Assistant Front Office Manager with 8+ years of experience overseeing front desk operations, staff supervision, and ensuring guest satisfaction. Skilled in streamlining workflows, resolving guest issues, and driving team performance for top-notch service. Proficient in reservations, front desk procedures, and collaborating with departments to deliver exceptional guest experiences. Strong leadership and communication skills with attention to detail and problem-solving capabilities. Committed to training staff, upholding standards, and promoting a positive team environment.
Overview
9
9
years of professional experience
Work History
Cluster Assistant Front Office Manager
Radisson Blu & Radisson Blu Towers(328Keys)
09.2024 - Current
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
- Improved team performance by providing regular training on customer service techniques and hotel policies.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Training & Mentoring team members on procedures and processes to better efficiency and service excellence.
- Drafted employee work schedules to fill coverage gaps.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
Assistant Front Office Manager
Courtyard By Marriott (242 Keys)
03.2024 - 09.2024
Front Desk Manager
Courtyard by Marriott (242 Keys)
07.2023 - 03.2024
Duty Manager
IBIS by Accor Aerocity (442 Keys)
10.2022 - 07.2023
Assistant Front Desk Manager
Sheraton Hyderabad (272 Keys)
03.2022 - 09.2022
Front Office Executive
Courtyard & Fairfield By Marriott (336 Keys)
02.2021 - 03.2022
Front Office Associate
Courtyard & Fairfield By Marriott (336 Keys)
07.2017 - 01.2021
Hotel Operational Trainee - L&D
Sayaji Hotel Ltd (215 Keys)
06.2016 - 01.2017
Education
Bachelor of Science - Hospitality And Hotel Administration
IHM Gurdaspur
Punjab 04.2001 -
Skills
Experienced with OPERA property management system
Experience with OPERA Cloud
Guest Experience platform (GXP)
Leadership and Team Management
Revenue Generation and Management
Strong customer service skills
Accomplishments
1. Manager of the Month (April 2024)
(Courtyard By Marriott Chennai)
2. Front Office Leader for Q1 2023
(Ibis by Accor Aerocity New Delhi)
3. Manager of Month (June 2022)
(Sheraton Hyderabad)
4. Executive of the Month (March 2021)
(Courtyard & Fairfield By Marriott, Bangalore)
5. Associate of the Year (Runner up) 2018
(Courtyard & Fairfield By Marriott, Bangalore)
Timeline
Cluster Assistant Front Office Manager
Radisson Blu & Radisson Blu Towers(328Keys)
09.2024 - Current
Assistant Front Office Manager
Courtyard By Marriott (242 Keys)
03.2024 - 09.2024
Front Desk Manager
Courtyard by Marriott (242 Keys)
07.2023 - 03.2024
Duty Manager
IBIS by Accor Aerocity (442 Keys)
10.2022 - 07.2023
Assistant Front Desk Manager
Sheraton Hyderabad (272 Keys)
03.2022 - 09.2022
Front Office Executive
Courtyard & Fairfield By Marriott (336 Keys)
02.2021 - 03.2022
Front Office Associate
Courtyard & Fairfield By Marriott (336 Keys)
07.2017 - 01.2021
Hotel Operational Trainee - L&D
Sayaji Hotel Ltd (215 Keys)
06.2016 - 01.2017
Bachelor of Science - Hospitality And Hotel Administration
IHM Gurdaspur
04.2001 -
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