Nishant Gera
Gurugram
Summary
Senior Analyst with a track record of success at R1 RCM Global Pvt. Ltd. Expertise in team leadership, problem-solving, and training development. Strong knowledge of accounting principles and healthcare reimbursement, with exceptional analytical skills for resolving complex billing issues. Achievements include streamlining processes to improve efficiency and accuracy in financial reporting.
Overview
7
7
years of professional experience
Work History
Senior Analyst
R1 RCM Global Pvt. Ltd.
Gurgaon
12.2022 - Current
- Consistently achieved and exceeded daily and monthly performance targets since November 2022.
- Accurately identified and adjusted accounts to maintain compliance and accuracy.
- Managed denials while processing patient and insurance adjustments, ensuring timely refunds.
- Handled urgent HD accounts with prompt responses to project demands.
- Effectively utilized various client applications and portals for operational efficiency.
- Developed training materials to enhance staff skills and knowledge base.
- Monitored staff performance, addressing issues proactively to improve outcomes.
- Reviewed credit balance accounts for discrepancies and inaccuracies.
- Processed refunds and adjustments in the financial management system.
- Trained new staff on credit balance policies and procedures effectively.
- Monitored compliance with company policies in credit balance processing tasks.
Analyst
Concentrix
Gurgaon
10.2018 - 11.2022
- Engaged with new and existing clients through effective communication and chat support.
- Achieved monthly targets established by business unit manager while maintaining client satisfaction.
- Developed a sustainable business model by creating a robust client pipeline.
- Managed client relationships to ensure ongoing loyalty and repeat business.
- Effectively resolved issues with difficult clients using specialized knowledge and skills.
- Maintained positive rapport with existing clients to encourage continued collaboration.
- Cultivated strong relationships with upper-level management to enhance strategic partnerships.
Education
Higher secondary (12th) -
Gurugram Public School
Gurugram, Haryana01.2013
Matriculation (10th) -
Gurugram Public School
Gurugram, Haryana01.2011
Bachelor of commerce -
Amity University
gurugramSkills
- Teamwork and collaboration
- Management and leadership
- Inbound and outbound communication
- MS Office proficiency
- Performance monitoring
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Report generation
- Training and mentoring
- Support documentation
Hobbies
Playing badminton
Traveling and gaining spiritual knowledge for well-being
Yoga
Reading autobiographies and self-development-related books
Listening and understanding people.
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Native
Native
Accomplishments
R1 star for the months of March, June 2023, and August, October, and November 2024.
Affiliations
Volunteer in different social work foundations.
Timeline
Senior Analyst
R1 RCM Global Pvt. Ltd.
12.2022 - Current
Analyst
Concentrix
10.2018 - 11.2022
Higher secondary (12th) -
Gurugram Public School
Matriculation (10th) -
Gurugram Public School
Bachelor of commerce -
Amity University