Volunteering
Nishant Gurung
Customer Service
Ranchi
Summary
Collaborating and skilled team leader with 2 years of experience coordinating and leading multiple duties to ensure efficient production operations while planning and maintaining work schedules, updating and implementing new procedures and policies and performing customer service activities.
Overview
2
2
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
Team Manager
Dunzo
Bangalore
12.2022 - 07.2023
- Evaluated employee performance on DOD, WOW and monthly basis and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Developed performance measurement strategies, identifying areas for improvement.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
Subject Matter Expert
DUNZO PVT LTD
Bangalore
06.2021 - 11.2022
- Working with company leadership to define project objectives, processes, policies, procedures, and rules
- Creating project-related documentation and SOP for team
- Communicating with company stakeholders regarding project progress
- Teaching & Training of team
- Managing team of 15-20 members, providing feedback through 1:1 & huddles.
- Documented diagnostic results and supported root cause analysis and troubleshooting
- Improved system performance by eliminating operational gaps and software bugs
Education
B.E -
MVJ College of Engineering
Bangalore, Karnataka 08.2013 - 07.2017
Higher Secondary -
Oxford Public School
Ranchi, Jharkhand 04.2011 - 03.2013
Senior Secondary -
Guru Nanak Hr. Sec. School
Ranchi 04.2001 - 03.2011
Skills
Data Analysis, Data Visualization
MS Excel
Team Management
Communication and Writing Skills
Training
Time Management
Accomplishments
- Team Member of the Quarter (Dunzo)-2022
- Runner Up - Ranchi District Level Cricket Tournament-2011.
- College Football Team Captain (2015-2017)
- NCC School Cadet (2007-2010)
Interests
Photography
Sports
Travelling
Art
Personal Information
- Date of Birth: 06/07/1995
- Nationality: Indian
- Marital Status: Single
Disclaimer
I, Nishant Gurung, declare that the above information is accurate to the best of my knowledge.
Timeline
Team Manager
Dunzo
12.2022 - 07.2023
Subject Matter Expert
DUNZO PVT LTD
06.2021 - 11.2022
B.E -
MVJ College of Engineering
08.2013 - 07.2017
Higher Secondary -
Oxford Public School
04.2011 - 03.2013
Senior Secondary -
Guru Nanak Hr. Sec. School
04.2001 - 03.2011