Nishant Hooda

• Leading Dock team of more than 100 team members for Shadowfax's biggest sort center, Responsible for solving complex business problems associated with GCs and improving their experience with the organization.
• Accountable for ensuring On-time connections from the DC and enhancing both upstream and downstream performance on site.
• Enhanced dock productivity by 33% through the introduction of part-timers staff on the dock and the consolidation of staging and sorting fleets.
• Reduced attrition by 8% through the implementation of consistent feedback and recognition practices, coupled with fostering growth opportunities within the site and across other DCs of the organization.
• Decrease losses due to dock miss by 15% after enhancing sorting processes, Improving security measures & Implementing robust training programs.

Sr.Operations Manager (CLOH: Chandigarh, Jaipur & Kota)

• Managing end-to-end driver operations for Chandigarh, Jaipur & Kota.
• Eliminated 2 lack monthly fraud orders in 3 cities by implementing targeted adjustments to address identified loopholes.
• Optimized the demand-supply planning of 10k delivery executives to fulfill 2 L daily orders to ensure deliveries under Rs. 50/order.
• Enhanced operational efficiency across 50 zones, resulting in a 7% increase in NPS through strategic operational configurations, leading to a streamlined delivery time of 30 minutes

Operations Manager (Delhi NCR)

• Directly responsible for reducing the SLA for last mile operations to less than 30 minutes for NCR and reducing the cost per delivery by 30% with continuous efforts in optimizing payout for the delivery partners.
• Changed payout structure from flat order pay to EBP (Effort-Based Payout), resulting in a reduction of approximately Rs 10 in CPD (Cost Per Delivery).
• Introduced 3PL (Shadowfax & Rapido) & Launched Swiggy stores (Now Instamart) in Delhi, Gurgaon, Faridabad & Noida.

Area Manager (Delhi & Gurgaon)

• Leading a strong team of 30 (Sr.FM/FM) and took the OPD from 4K to 90k in 1 year & 3 months, managing multiple stakeholders to erase the bottlenecks & SOP was designed and implemented for better transparency.
• Launched food delivery in Lucknow, Dehradun, Agra & 5 other cities and Swiggy Genie in Gurgaon & Delhi.
• Introduced surge-based payout and improved serviceability from 90% to 99.5% in Delhi.
• Successfully planned, organized, and implemented SLD across NCR and SSLD across Old Delhi, heat map, holidays/weekends

• Dynamic Quality Assurance Manager with a proven track record of implementing independent, objective, and neutral quality assurance practices to mitigate business risks and enhance the quality standards and hygiene levels of OYO properties.
• Skilled in making informed decisions to optimize processes for efficiency and speed. Proficient in implementing and refining agent training and coaching initiatives to address skill gaps, rectify internal processes, and improve workforce scheduling.

• Oversaw and managed every stage of logistics associated with Express Store, Fleet/Transportation, and Online/Offline delivery segment.
• Led expansion planning and budgeting efforts to support business growth and market expansion initiatives.
• Analyzed supply chain data and performance metrics to identify areas for improvement and enhance operational efficiency.
• Implemented process enhancements to improve service level agreements (SLA) and other key performance factors.
• Maintained accurate supply chain inventory records and managed inventory levels to optimize stock availability and minimize costs.

• Oversee the daily operations including product listings, pricing, and promotions.
• Monitor inventory levels and ensure products are adequately stocked to meet customer demand.
• Plan and execute marketing campaigns and promotions to increase walk-in & conversion rates. Collaborate with the marketing team to develop compelling content and messaging.
• Develop strategies to increase sales and improve profitability.
• Logistic support for execution and coordination with transporter for dispatch.

• Led a team of 8 Sales Executives & developed store strategies to raise the customer pool, and optimize profitability.
• Augmented sales goals by training, motivating, and providing feedback to store staff.
• Prepared detailed excel reports on buying trends, customer requirements.
• Ensured store compliance with health and safety regulations & Prepared annual budget, analyzed variances and initiated corrective actions.