Nishant Jain
Product Lead
Mumbai
Summary
Digital product management professional bringing experience in driving product strategy, development, and execution. Skilled in collaborating with cross-functional teams, adapting to changing needs, and ensuring project alignment with business goals. Known for strong analytical abilities, effective communication, and focus on delivering impactful results. Offering blend of creativity and analytical thinking, well-suited for cultivating collaborative and dynamic product development environment. Developed robust skill set in fast-paced, technology-driven environment. Seeking to leverage these transferable skills to make meaningful impact in new field.
Overview
20
20
years of professional experience
6054
6054
years of post-secondary education
3
3
Languages
Work History
Lead Channels & Design (Product)
Aditya Birla Capital Digital
Mumbai
10.2024 - Current
- Lead the ABCD platform strategy for new development & enhancements and manage the App build release cycle
- Collaborate with analytics & marketing to build the GTM plan and execute to drive product usage. Align with marketing to achieve desired business goals.
- Build AI integrated used cases inside the buy platform, service app & assisted app to increase engagement
- Build governance practice for the new journey development cycle across product lines - investment, insurance & lending
- Lead the in-house design team for UI/UX development across properties
- Lead the app monitoring, process revamp, customer communication, training SOPs to reduce customer complaints/escalations & improve customer NPS
Product Lead - Housing Finance (Vice-President)
Kotak Mahindra Bank
Mumbai
05.2023 - 09.2024
- Driven key business growth strategies for Housing loan product
- Lead cross functional team for new product development, customer lifecycle management, enhance overall portfolio yield & product penetration
- Driven digital DIY business contributing 600cr+ yearly volumes, from top of the funnel leads, call center lead funnel & down the line field efficiency reducing COA by 25%
- Lead the product level initiatives on digitization, process revamp, customer communication, revised training SOPs, reduce customer complaints/escalations & improve customer NPS
- Lead the digital aggregator business via platforms
- Achieved 500cr+ yearly volume distribution in last financial year
Product Lead - Personal Loans (Vice President)
Kotak Mahindra Bank
04.2019 - 03.2023
- Played pivotal role in business growth as product head for PL: 3x volume growth in short span of time
- Lead the digital acquisition strategy for insta PL including planning & setup of insta journey, pricing strategy, marketing & promotion: 6x jump in volumes
- Built expertise in segment level distribution through special pilot programs for ‘risk vs return’ strategy: 5x increase in margins
- Launched new digital products to cater to the large customer base of the bank, increase stickiness and engagement while reducing overall customer acquisition cost
- Lead the digital transformation of end to end processing of loans, to deliver paperless processing of loan applications through assisted channel
- Defined the appropriate risk parameters for insta PL programs, worked with risk team to help grow sustainable business
Product Manager (AVP) – Kotak 811
Kotak Mahindra Bank
06.2016 - 03.2019
- Played a pivotal role in launch & setup of Kotak 811 product
- Worked closely with cross-functional teams on customer engagement, customer activation, retention, data analytics & process digitization
- Setup backend integration with core banking systems with assistance from internal and external stakeholders for smooth customer experience
- Manage Debit card portfolio for 811 customers: drive card penetration & activation through pricing and promotion strategies
Sr Manager Marketing (Digital)
Franklin Templeton Investments
11.2015 - 05.2016
- Conceptualize & execute digital awareness programs through multiple digital channels
- Build social media presence, drive activation/awareness campaigns to improve brand engagement on the digital space
- Manage performance marketing campaigns across channels like SEO/SEM plan, performance marketing etc to improve the customer acquisition conversion funnel
Manager – Digital Acquisition
Aditya Birla Financial Services
05.2013 - 10.2015
- Lead the customer acquisition strategy for India’s first integrated online personal finance management platform
- Drive digital customer acquisition, manage P&L, Web/Mobile UI management, partnerships & Traffic analysis
- Utilize user data analytics, web analytics to improve user experience, drive engagement and reduce COA
Account Director
IBS Unified
09.2012 - 04.2013
- Client account management, revenue generation through digital services, product offerings to increase business exposure
- Strategize and execute display & performance campaigns, creative design and development, initiating new marketing techniques & competition mapping
Manager - Business development
Social Wavelength
02.2012 - 08.2012
- Drive new business acquisition strategy, develop client pitches & revenue generation
- Engage with prospective clients, understand business requirement, develop social media strategies and engage with delivery team for execution, measurement & Analysis
Account Manager
Phonethics Mobile Media
06.2007 - 01.2012
- Strategize, develop & manage in-house products like style.in, healthcare services portal, offer management tool and SMS video delivery platform
- Primary focus areas include new business generation, project management for developing new Websites & Mobile applications, setup tracking and analysis, campaign management and social media marketing
News Correspondent
CNBC TV18
06.2005 - 05.2007
- Research stories, write and edit news, investigate leads, conduct interviews, meet broadcast deadlines, & report on newsworthy events in tech, healthcare, education & telecom industry
Education
Executive MBA -
Indian Institute of Management
M. Sc. - Information Technology
University of Mumbai
P G Diploma - Journalism
Bhartiya Vidya Bhawan
01-2005
B.Sc. - Computer Science
Delhi University
Skills
- Analytical & strategic thinking
- New product development & GTM
- Business P&L & ROE
Strategy design & planning
- Data-driven decision making
- Analytics based decisioning model
- Improve customer experience
Websites
Personal Information
- Gender: Male
- Nationality: Indian
Timeline
Lead Channels & Design (Product)
Aditya Birla Capital Digital
10.2024 - Current
Product Lead - Housing Finance (Vice-President)
Kotak Mahindra Bank
05.2023 - 09.2024
Product Lead - Personal Loans (Vice President)
Kotak Mahindra Bank
04.2019 - 03.2023
Product Manager (AVP) – Kotak 811
Kotak Mahindra Bank
06.2016 - 03.2019
Sr Manager Marketing (Digital)
Franklin Templeton Investments
11.2015 - 05.2016
Manager – Digital Acquisition
Aditya Birla Financial Services
05.2013 - 10.2015
Account Director
IBS Unified
09.2012 - 04.2013
Manager - Business development
Social Wavelength
02.2012 - 08.2012
Account Manager
Phonethics Mobile Media
06.2007 - 01.2012
News Correspondent
CNBC TV18
06.2005 - 05.2007
B.Sc. - Computer Science
Delhi University
Executive MBA -
Indian Institute of Management
M. Sc. - Information Technology
University of Mumbai
P G Diploma - Journalism
Bhartiya Vidya Bhawan
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