Nishant K
Pune
Summary
Dynamic Facility Manager with proven expertise at Jones Lang Lasalle and Saud Bahwan group, Oman in optimizing operations and enhancing customer service. Skilled in budget management and risk assessment, I successfully led teams to achieve high productivity levels while implementing innovative waste management solutions. Committed to excellence, I drive efficiency and foster collaboration across diverse teams.
Overview
14
14
years of professional experience
Work History
Manager Facility
ISS
Pune
12.2025 - Current
- Oversee management of facility includes housekeeping, pest control,Pantry,Facade, landscaping, and waste management, across 40-acre campus.
- Directed janitorial staff to ensure compliance with cleaning schedules and hygiene standards.
- Supervised waste removal operations, implementing recycling programs and hazardous waste management.
- Review all schedule planner , check lists/log sheets daily to ensure smooth operations. Emp services, operation support, RM, etc.
- Conducted regular inspections to verify proper pest control measures were in place.
- Executed area surveys to identify rodent entry points and implemented closure strategies.
- Ensured outdoor spaces and landscaping received consistent maintenance and care.
- Monitored SLA and KPI metrics in collaboration with client and vendor partners.
- Managed soft services budget, tracked monthly expenses, and identified cost-saving opportunities.
- Collaborated with suppliers for timely delivery of pantry supplies.
- Developed strategies for improving efficiency in the pantry operations.
- Oversaw vendor relationships and coordinated service contracts effectively.
- Collaborated with cross-functional teams to enhance operational effectiveness.
- Developed long-term improvement plans to boost energy efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
Facility operational Lead
Saud Bhawan Group
Muscat
01.2024 - Current
- Management of Housekeeping services, landscaping services, pest control services, pantry services and other soft services related activities 37 facilities and rented apartments across Oman.
- Management of 850+ In-house and contract staffs across PAN Oman sites for Housekeeping, contract management, and other soft services related activities
- Conducted inspections to identify maintenance needs and preparation of snag points.
- Oversaw property maintenance and coordinated repairs with service providers.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Managed all maintenance requests from tenants in a timely manner.
- Inventory management at site considering planned budget are met.
- Vendor contract management and invoicing.
- In-house and contract manpower management for car service areas, picker binners, cleaners, horticulture staffs and pest control staffs.
- Facility digitalization and technology implementation.
- Planning and implementation of 52-Week calendar.
- Executed daily duties with precision and efficiency.
- Yearly financial planning for cost optimization.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Developed maintenance schedules to promote longevity of facility equipment.
- Handled contract negotiation with suppliers, achieved favourable terms for organisation.
- Worked closely with suppliers to secure cost-effective services.
- Performed best practices and quality standards to comply with occupational health and safety procedures.
- Controlled expenses and lowered costs to meet budget requirements.
- Managed daily operations by coordinating with facilities team and external contractors.
- Handled issues swiftly, resulted in minimal downtime and disruption to business activities.
- Managed budgets to align with agreed departmental budget.
- Conducted periodic performance reviews for direct reports.
- Implemented and recommended process improvements to drive efficiency and enhance operations.
- Applied data analysis and problem-solving to optimize process reliability.
- Monthly reporting and data management.
- KPI for direct reporting staffs.
- Annual budget planning for soft services operations.
- Coordinated facility maintenance schedules and vendor services for efficient operations.
- Facilitated communication between departments to address facility-related concerns promptly.
Assistant Manager - Work dynamics
JLL
Pune
06.2020 - 12.2023
- Soft service management of approx. 100 acres of work areas including waste management and recycling mechanism.
- Management of 130+ staffs of soft services
- Provide technology implementation at site
- Process framework and implementation of TAT calculations
- Assets categorization and PPM frequency
- Checklist implementation
- Inventory management
- Framing feedback framework at site
- Implementing KPI Scorecard
- Implemented Helpdesk model
- SLA mapping across locations
- Courier and stationery management through Online tool
- Monthly vendor meeting.
- Weekly meeting with Pan India team on implementation and issue resolution.
- Working as key point of for Facility management, Audits and technology and dedicated zone for managing Facilities and cafeteria management for Pune campus.
- Responsible for soft services, Budgeting, Pantry services, Technology implementation, waste management.
- Handled stock control duties diligently preventing overstocking or shortages.
- Maintaining cordial relations with Client and managing timely services, Preparing MMR, QBR and MIS reports.
- Assisting Client in closing statutory audit points
- Ensure successful execution of client visits without any disruption.
- Design internal controls and monitor efficiency of various operational areas to optimize resource utilization and minimize administrative cost.
- Managing external stakeholders
- Oversee activities of contractors, vendor partners and suppliers
- Ensure prompt and effective customer service is provided to clients
- Monitor call handling timing, email and voice mail.
- Explain Service Desk procedures and processes to helpdesk operator.
- Track logged request/complaint to resolution in line with TAT and quality standards
- Ensure decisions made are congruent with goals and objectives of helpdesk process.
- Communicate on timely basis with team members, SPOC, Regional teams to improvise service delivery
- Monitor team performance and perform evaluation at regular intervals.
- Built customer service culture and motivated help desk team
- Solved various technical escalated issues single handed.
- Develop effective and fast complaint handling process.
- Ensure each service request is recorded properly and promptly.
- Promoted efficiency and communications excellent through constant monitoring
- Conducted customer satisfaction survey and improved processes
- Provide routine onsite EH&S support for clients
- Provide working interface between facility, Business Unit Management and Corporate Environmental, Health and Safety Department
- Support risk management initiatives (HIRA) related to loss frequency management involving workers' compensation, auto and general liability.
- Proficient with OH&S and EMS regulations
- Responsible for maintaining of space occupancy & availability data
- Weekly Collation and report PAN India Space detail
- Maintaining and auditing of data uploaded in space management software.
- Creating Space MIS & sharing with respective stakeholders for appropriate actions.
- Seat allotment and release for onboarding and offboarding.
- End to end coordination and implementation of employee transition and shifting of asset.
- Integral part planning and implementation of space formation projects.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Deploying supplier performance management process and improving supplier maturity / competitiveness
- Liaising with suppliers to obtain quotes, negotiate & place POs
- Ensuring contract closure of open requests from Indenter
- Reviewing data and preparing reports on supplier performance, inventory details and cost information.
- Includes preparation of monthly, quarterly and annual budget pertaining to admin, MIS preparation, data management related to expense, achieving financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures, monitoring costs, analyzing variances
- Preparation of Monthly Reports, KPI, O2C & Provisioning File.
- MIS reporting by using MS Excel & MS Access (Macro) and BI dashboard at Operational and Client level.
- Design/develop agreed upon solution in MS Excel/ MS Access.
- Managing Monthly, Weekly & Daily Report Creating in MS-Excel and MSAccess through in depth analysis and producing actionable information.
- Generating & maintaining Weekly MIS Data and updating management on different level such as Analyst Level, Monthly Trend, etc.
- Streamlined store operations with efficient scheduling.
Lead-Service Desk
Tata communications Limited
Pune
04.2016 - 05.2020
- Ensure prompt and effective customer service is provided to clients.
- Monitor and management on 150+ call handling timing, email and voice mail.
- Explain Service Desk procedures and processes to agents.
- Track logged request/complaint to resolution in line with TAT and quality standards.
- Ensure decisions made are congruent with goals and objectives of helpdesk process.
- Communicate on timely basis with team members, SPOC, Regional teams to improvise service delivery.
- Monitor team performance and perform evaluation at regular intervals.
- Respond to emails and incoming calls and solve queries.
- Recruit and train Service Desk employees.
- Handles all internal and external audits.
- Manages CS page tool at PAN India level.
- Stationery Management for location employees.
- Coordination for all CS related online tools.
Executive - Support service
Compass Group
Pune
04.2012 - 03.2016
- Established customer service culture, motivating help desk team to excel.
- Resolved various escalated technical issues independently.
- Developed efficient complaint handling processes for rapid resolution.
- Ensured accurate and timely recording of each service request.
- Promoted efficiency and communication through continuous monitoring.
- Conducted customer satisfaction surveys, leading to process improvements.
Education
Bachelor of Science -
Meghalaya University
Meghalaya04.2012
Skills
- Facility management
- contract management
- Team leadership
- Effective communication
- Innovation and creativity
- Risk assessment
- Team collaboration
- Waste management
- Environmental health
- Budget management
- SLA monitoring
- Customer service
- Operations management
- Inventory control
- Data analysis
Accomplishments
- Transitioning of 520+ outsourced team of cleaning, technical, and landscaping through in-house team across PAN Oman site locations.
- Digitalization and technology implementation with cost reduction techniques at facility.
- Online MIS BI dashboard implementation.
- Helpdesk implementation through online tool with auto TAT calculation.
Hobbies and Interests
- Listening old songs
- Playing cricket and watch matches
- Reading books
- Traveling
Timeline
Manager Facility
ISS
12.2025 - Current
Facility operational Lead
Saud Bhawan Group
01.2024 - Current
Assistant Manager - Work dynamics
JLL
06.2020 - 12.2023
Lead-Service Desk
Tata communications Limited
04.2016 - 05.2020
Executive - Support service
Compass Group
04.2012 - 03.2016
Bachelor of Science -
Meghalaya University