Nishant Kale
Pune
Summary
Skilled in customer support and complaint handling, I excelled at Capita, enhancing customer satisfaction and retention through exceptional service. Demonstrating the ability to work under pressure and a quick learning capacity, I significantly contributed to resolving technical and account-related issues, reinforcing my expertise in both hard and soft skills without relying on numerical achievements.
Overview
8
8
years of professional experience
Work History
Customer Care Executive
Capita
Pune
06.2023 - Current
- As a Customer Care Advisor at O2, I was dedicated to delivering exceptional service to customers, assisting with a wide range of inquiries related to mobile services, billing, account management, and technical support. I played an essential role in ensuring that O2 customers received timely, effective, and friendly assistance, contributing to overall customer satisfaction and retention.
Customer Relations Executive
Tech Mahindra
Pune
05.2019 - 05.2023
- As a Customer relations Advisor at Three, I was responsible for managing and nurturing customer relationships to ensure long-term satisfaction and loyalty. I worked proactively to resolve issues, address concerns, and retain customers who were considering leaving, while delivering exceptional service that reinforced the value of Three's products and services.
Technical Support Executive
Concentrix
Pune
02.2018 - 02.2019
- As a Tech Support Advisor at Virgin Media, I provided expert technical support to customers with broadband and landline services, resolving issues quickly and efficiently. My role involved troubleshooting network problems, diagnosing faults, and guiding customers through technical solutions. I consistently delivered high-quality service, ensuring customers had optimal use of their broadband and landline services.
Customer Care Executive
TBSS
Pune
08.2016 - 02.2018
- Worked as a customer care Executive in a contact center I was responsible for reaching out to potential and existing customers via calls, emails, or other communication channels to promote products/services, close sales, and build lasting relationships. The role involves meeting sales targets, handling inquiries, and providing exceptional service to enhance customer satisfaction.
Education
Associate of Science - Science Education
Smt. S S Ajmera
Pimpri02-2013
Skills
- Customer support
- Complaint handling
- Ability to work under pressure
- Fast learner
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Customer Care Executive
Capita
06.2023 - Current
Customer Relations Executive
Tech Mahindra
05.2019 - 05.2023
Technical Support Executive
Concentrix
02.2018 - 02.2019
Customer Care Executive
TBSS
08.2016 - 02.2018
Associate of Science - Science Education
Smt. S S Ajmera
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