Nishant Kapoor
Assistant Manager Customer Delight
New Delhi
Summary
Proactive and meticulous Manager with over 5 years of experience in Customer Service and Sales industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Demonstrated expertise, including competitive offerings, pricing and market positioning. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Just Because of my Incredible Performance in past 4 years and also I'm a Stake holder in current organization.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager of Customer Service
Bada Business Pvt Ltd
New Delhi
07.2021 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented Multiple process improvement initiatives within department.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited and developed employees for CSD AND COLLECTIONS department.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions and maintaining over 100 to 150 emails or escalations per day.
- Coordination with the stakeholders for the process improvements
Team Leader
Bada Business Pvt Ltd
New Delhi
03.2020 - 03.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted with new hire processing and existing training programs.
- Implemented new working processes to deliver multiple improvements.
- Confirmed confidential budget reports remained up-to-date for manager
Customer Service Counselor
Bada Business
New delhi
04.2019 - 02.2020
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Managed timely and effective replacement of damaged or missing products
- Maintained up-to-date knowledge of product and service changes
Product Consultant
GLOBAL ACT
Delhi
07.2018 - 01.2019
- Demonstrated products to help customers try out offerings before making purchases.
- Assisted customers with product needs and introduced new store offerings.
- Compiled and analyzed customer data and reports to prepare for on-site engagements.
- Worked directly with stakeholders and customers to understand competitive landscape.
- Developed and updated databases to handle customer data
- Responded proactively and positively to rapid change
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- The strongest resumes use specifics to highlight your achievements. Consider adding numbers to show your impact. E.g., 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Online Business Owner
Kalka Traders
Faridabad
01.2016 - 05.2018
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared annual budgets with controls to prevent overages.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Put together realistic budgets based upon costs and fees for successfully operating business
- Entered income and expense details into business databases to track purchases and address variances
- Evaluated suppliers to maintain cost controls and improve operations
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.
Education
Secondary Education -
Kamla Nehru Public School
Faridabad Haryana 01.2012 - 03.2013
Senior Secondary - Commerce Without Maths
Rajiv Gandhi Institute of Schooling Education
Open Schooling 03.2014 - 07.2015
DMLT - HEALTHCARE AND PUBLIC HYGINE
IPH&H INSTITUTE oF HEALTHCARE
MAHIPALPUR 04.2015 - 02.2016
Bachelor of Commerce - Customer Service Management And Business Managemen
ARNI UNIVERSTY
HIMACHAL PRADESH 04.2016 - 05.2018
21st Centaury Customer Service Excellence - Certification Courses
Business Coaching Program
Delhi, DL 01.2020 - 02.2022
Skills
Staff Management
Long Drives
Curiosity, courage, and self-organization. Traveling can prove you’re not afraid of stepping outside your comfort zone and learning new things. And flexibility and Ability are among the most important workplace personal traits.
Timeline
Assistant Manager of Customer Service
Bada Business Pvt Ltd
07.2021 - Current
Team Leader
Bada Business Pvt Ltd
03.2020 - 03.2021
21st Centaury Customer Service Excellence - Certification Courses
Business Coaching Program
01.2020 - 02.2022
Customer Service Counselor
Bada Business
04.2019 - 02.2020
Product Consultant
GLOBAL ACT
07.2018 - 01.2019
Bachelor of Commerce - Customer Service Management And Business Managemen
ARNI UNIVERSTY
04.2016 - 05.2018
Online Business Owner
Kalka Traders
01.2016 - 05.2018
DMLT - HEALTHCARE AND PUBLIC HYGINE
IPH&H INSTITUTE oF HEALTHCARE
04.2015 - 02.2016
Senior Secondary - Commerce Without Maths
Rajiv Gandhi Institute of Schooling Education
03.2014 - 07.2015
Secondary Education -
Kamla Nehru Public School
01.2012 - 03.2013
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