Nishant Kumar
New Delhi
Summary
Results-driven Customer Support Specialist with background in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies. Significant impact made in previous roles through improvement of support processes to streamline operations and enhance customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
ienergizer IT services pvt. Ltd.
Noida
07.2022 - Current
- Handled cash deposits and withdrawals accurately according to established procedures.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Identified potential fraud cases and reported them to the supervisor.
- Conducted research into customer questions or problems using available resources.
- Provided account information and answered customer inquiries in a timely manner.
- Informed customers about new products or services available through the bank.
Social Media Specialist
Cogent E-services pvt. ltd.
Noida
10.2021 - 05.2022
- Managed customer service requests through social media channels.
- Responded promptly to user comments and questions on various social platforms.
- Engaged with and responded to online audience through relevant comments.
- Produced blog posts, pay-per-click ads and promotional content.
Customer Support Specialist
TalentMovers Pvt. Ltd
11.2020 - 01.2021
- Resolved any customer service issues related to purchases made through the website.
- Managed customer service inquiries related to online orders, ensuring high levels of customer satisfaction.
- Handled customer reached out regarding an order, return and refund.
Customer Support Specialist
ienergizer IT services pvt. Ltd.
Noida
02.2018 - 06.2020
- Responsible for ensuring customer satisfaction by handling questions related to the services via E-Mail
- Resolved customer E-Mail requests for assistance related to the services
- Forwarded requests as per escalation policy to higher level of support
- Arranged resolution of customer support issues that can't be resolved by first line support
- Ensured all customer communication are professional, accurate and timely
- Used support application for recording and tracking problem.
Education
Bachelor of Commerce - B.com
Delhi University School Of Learning.
New Delhi08-2022
Online Development Course in Full Stack Data Science. - Pursuing
Almabetter
Bengaluru10+2 - PCM
Asit Memorial Inter College
Beena, Etawah, Uttar Pradesh. 01-2016
10th - PCM
Asit Memorial Inter College
Beena, Etawah, Uttar Pradesh01-2014
Skills
- Technical Troubleshooting
- Online Chat Support
- Support SOP Writing
- Relationship Building
- Analytical Thinking
- Written Communication
- Effective Communication
- Interpersonal Skills
- Problem-solving abilities
- 50 W/M typing speed
Personal Information
- Date of Birth: 07/10/99
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- Hindi
- English
Hobbies
- Playing cricket.
- Practicing Calisthenics at home.
- Reading.
Disclaimer
I Nishant Kumar hereby declare that all the information given above is correct, true and valid. I will present all the supporting documents as and when required.
Timeline
Customer Support Specialist
ienergizer IT services pvt. Ltd.
07.2022 - Current
Social Media Specialist
Cogent E-services pvt. ltd.
10.2021 - 05.2022
Customer Support Specialist
TalentMovers Pvt. Ltd
11.2020 - 01.2021
Customer Support Specialist
ienergizer IT services pvt. Ltd.
02.2018 - 06.2020
Bachelor of Commerce - B.com
Delhi University School Of Learning.
Online Development Course in Full Stack Data Science. - Pursuing
Almabetter
10+2 - PCM
Asit Memorial Inter College
10th - PCM
Asit Memorial Inter College
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