NISHANT KUMAR
Ahmedabad
Summary
Energetic individual with strong decision-making skills and ability to resolve customer complaints in a positive manner. Desire the position of Store Manager, bringing 6+ years of store management experience to facilitate team development, inventory management skill and sound knowledge of retail operations.
Overview
6
6
years of professional experience
Work History
Store Manager
Bigbasket
Ahmedabad
10.2024 - Current
- Managed three or more dark stores/fulfillment centers, ensuring a 99% or higher order fulfillment rate.
- Streamlined end-to-end store operations, reducing turnaround time (TAT).
- Optimized store layouts and workflows, leading to an improvement in order-picking efficiency.
- Exceeded monthly and quarterly revenue targets through effective pricing and discounting strategies.
- Reduced stockouts through real-time demand forecasting and inventory optimization.
- Improved delivery time SLAs, ensuring faster order fulfillment.
- Handled a P&L, ensuring cost efficiency, and profitability.
- Identified and eliminated operational inefficiencies, reducing costs.
ASSISTANT STORE MANAGER
Reliance Retail Private Limited
10.2023 - 10.2024
- Managed day-to-day operations including scheduling shifts, GRN, FEFO, STN, P&L Management, inventory management
- Supervised cash handling processes to ensure accuracy of transactions
- Resolved customer complaints efficiently while maintaining excellent customer service
- Managed all customer inquiries and complaints in a professional and timely manner
- Understanding of sales technique and able to train employees on the same
- Led floor sets following plan-o-grams to update store appearance
STORE MANAGER
BigBasket
05.2022 - 09.2023
- Manage store organization, maintenance and purchasing functions
- Training team members in successful strategies to meet on time delivery and minimize customer complaints
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing feedbacks
SHIFT MANAGER
Ola Stores Technology Private Limited
06.2021 - 04.2022
- Used coordination and planning skills to achieve results according to schedule
- Carried out day-to-day duties accurately and efficiently
MANAGEMENT TRAINEE
Rebel Foods Private Limited
08.2019 - 05.2021
- Assisted established management staff with operational oversight, business development and process improvement strategies
- Used company reports to analyze sales, gross profit and inventory activities
Education
GRADUATION -
IHM Kolkata
05.2020
Skills
- Team Leadership & Coaching
- Financial Management
- Advance Excel Knowledge
- Staff Management
- Problem-Solving
- Achieve Target within Deadline
- Operations & P&L Management
- Last-Mile Delivery & Logistics Optimization
- Multi-Store/Cluster Management
- Inventory & Supply Chain Efficiency
- Customer Experience & Retention Strategies
- Sales Growth & Revenue Maximization
Languages
- English
- Hindi
- Bengali
Timeline
Store Manager
Bigbasket
10.2024 - Current
ASSISTANT STORE MANAGER
Reliance Retail Private Limited
10.2023 - 10.2024
STORE MANAGER
BigBasket
05.2022 - 09.2023
SHIFT MANAGER
Ola Stores Technology Private Limited
06.2021 - 04.2022
MANAGEMENT TRAINEE
Rebel Foods Private Limited
08.2019 - 05.2021
GRADUATION -
IHM Kolkata
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