Nishant Kumar
Bangalore
Summary
Dynamic Network Support Engineer with proven expertise at Cognizant, excelling in network troubleshooting and incident management. Successfully implemented and managed LANs and WANs for 152 stores, enhancing connectivity and reliability. Adept at technical documentation and delivering exceptional customer service, driving performance improvements through collaborative upgrades.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Support Engineer L1.5
Cognizant
Bangalore
05.2022 - Current
- Provided second-level escalation support for network, telecommunication, and security issues, employing high-quality service.
- Implemented and managed local area networks (LANs) and wide area networks (WANs) to ensure seamless connectivity for 152 stores.
- Identified, diagnosed and resolved network problems.
- Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
- Collaborated with cross-functional teams to plan and execute network upgrades, resulting in improved performance and reliability.
Education
Bachelor of Technology - BTech - Mechanical Engineering
GLA University
Mathura07.2020
Skills
- Network troubleshooting
- Incident management
- Technical documentation
- Customer service
- Lunix
- Microsoft Excel
- Cisco Networking
- Routing
- Microsoft Office
- Cisco Packet Tracer
Languages
- English
- Hindi
Hobbies and Interests
Playing badminton
Continuous Learning
- AWS
- Jenkins
- Git
- Docker
Certification
- Devops
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Accomplishments
- Handel single-handedly handled the store down network issue over the weekend, performed troubleshooting with the technician, and recovered the store network
Timeline
Network Support Engineer L1.5
Cognizant
05.2022 - Current
Bachelor of Technology - BTech - Mechanical Engineering
GLA University