Nishant Kumar
New Delhi
Summary
Enhancing my skills and reach at the technical zenith of excellence and contribute to maximum in achieving the long-term goals of the organization.
Personable Senior Associate with 5 year background in customer service and related positions. Successful meeting goals through effective team coordination and proactive customer service.
Overview
6
6
years of professional experience
Work History
Senior Associate - Operations
WNS Global Services Private Ltd
05.2024 - Current
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Trained and supported new team members, maintaining culture of collaboration.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Handled customer complaints via emails and chats, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution.
Senior Representative
Accenture
05.2022 - 02.2024
- Worked under chat process related to Telecommunication - Verizon
- Dispute and Fraud Investigation on customer’s account for orders and payments
- Monitor Fraud Claim analysis to make decision to approve or decline the same through different software
- Handled customer complaints via emails and chats, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution
- Managed Customer’s Accounts and queries related to product and services
- Handle different software to fetch different report to support management
- Take different trainings for on-boarding of new process or products
Senior Representative
Concentrix Daksh India Pvt Ltd
05.2019 - 05.2022
- Worked under different process related to Health & Life Insurance for Cigna & United Healthcare and Telecommunication for Comcast
- Dispute and Fraud Investigation on customer’s account for policy and payments
- Monitor Fraud Claim analysis to make decision to approve or decline the same through different software
- Handled customer complaints via emails and chats, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution
- Managed Customer’s Accounts and queries related to product and services
- Handle different software to fetch different report to support management
- Take different trainings for on-boarding of new process or products
- Query resolution to U.S based clients regarding insurance policies, helped generating license for contractor and mediators
Education
BBA -
Swami Vivekananda Subharti University
Meerut, UP12th - undefined
C.B.S.E. Board
10th - undefined
C.B.S.E. Board
Skills
- Basic computer course from Gold Star Academy
- Strong typing skills (50 WPM)
- English speaking course of 3 Months from Academy of British English
- Positive attitude
- Flexible
- Patience to work under pressure and manage healthy relations among the team
- Quick learner
- Customer relationship management (CRM)
Timeline
Senior Associate - Operations
WNS Global Services Private Ltd
05.2024 - Current
Senior Representative
Accenture
05.2022 - 02.2024
Senior Representative
Concentrix Daksh India Pvt Ltd
05.2019 - 05.2022
12th - undefined
C.B.S.E. Board
10th - undefined
C.B.S.E. Board
BBA -
Swami Vivekananda Subharti University
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