Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nishant Kumar

New Delhi

Summary

Dedicated and detail-oriented Visa Operations Executive with experience in visa processing, document verification, and customer service. Skilled in applicant handling, embassy coordination, and operational support to ensure accurate application processing and exceptional client service. Seeking to contribute strong organizational and communication skills to a dynamic organization.

Overview

3
3
years of professional experience

Work History

Operations Officer

VFS GLOBAL SERVICES PVT LTD
New Delhi
05.2022 - 10.2025
  • Managed visa application processing for both short-term and long-term visa categories in accordance with embassy guidelines.
  • Verified applicant documents for accuracy, completeness, and compliance before submission to embassy authorities.
  • Provided front-desk assistance to applicants, guiding them through visa procedures and documentation requirements.
  • Coordinated with embassy officials to ensure timely processing and smooth handling of applications.
  • Oversaw daily operations at the visa application center, including appointment scheduling and system data entry.
  • Ensured adherence to embassy regulations and company standard operating procedures.
  • Conducted biometric data collection while maintaining confidentiality and data security of applicant information.
  • Resolved application-related issues efficiently to enhance customer satisfaction.
  • Maintained detailed records and prepared reports for internal audits and embassy inspections.
  • Liaised directly with embassy staff for application submission, passport handling, and collection procedures.

Education

Bachelor of Arts -

University of Delhi
New Delhi

Diploma in Office management -

YMCA
New Delhi

Skills

  • Operational Excellence: Visa Application Systems, High-Volume Processing, Daily Audit & Compliance, Backend Operations

Software Proficiency: MS Office (Expert Excel for data tracking, Word, PowerPoint),

Email Management, Digital Reporting

Reporting: Daily Account Reports, Report Generation, Data Management

Soft Skills: Relationship Management, Conflict Resolution, Cross-Cultural

Communication, Attention to Detail

Languages

English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2

Timeline

Operations Officer

VFS GLOBAL SERVICES PVT LTD
05.2022 - 10.2025

Bachelor of Arts -

University of Delhi

Diploma in Office management -

YMCA
Nishant Kumar