Nishant Marar

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Formulated policies and procedures to streamline operations.
• Developed and implemented strategies to increase sales and profitability.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed budget implementations, employee evaluations, and contract details.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reduced operational risks while organizing data to forecast performance trends.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

• Implementation and management of Government skill development projects like DDUGKY, NULM, MOMA & PMKVY for the company across 11 locations of Gujarat & Rajasthan.

• Managing a team of Community Mobilizers, Trainers, Placement officers, center managers, quality executives and management support executives for implementation of the project at ground level.

• Relation building with the government officers and departments for proper handholding at the project execution level and smooth operations of the project for everyone’s benefit.

• Monitoring overall profitability of the training centers for different Government skill development projects.

• New training center setups & industry alliances for placements of the trained candidates.

• Meet and interpret different Government programs for alliances and partnering in other skill development projects run by them.

• Analyzing and implanting new strategies for improvement/upgrade of the team for current as well as new projects.

• Negotiate and built up channels for outsourcing and franchisee the programs as per the standard norms ensuring all the quality parameters are met and executed.

• Regularly auditing the centres ensuring the placement and training numbers are met as per government mandate at all the centres

• Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
• Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
• Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
• Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
• Periodic analysis and performance wise motivational activities for the sales team and channel partners.
• Market feedbacks and updates to the superiors for formulation of policies & strategies for the month/quarter/year passionately to contribute to be a market leader in the industry.

• Overseeing the overall Business Development, Channel Management & Coordination for Goals attainment.

• Fresh acquisition of Life Insurance, General Insurance and other Banking products through set of Telesales executives and Field executives and channel managers by lead generation, servicing, fulfilment and coordination excellence in line.

• Managed 15+ Telesales Executives and 45+ field executives for end to end sales targets.

• Business development through presentations, Trainings, conference calls, personal meetings & Data penetration analysis.

• Regular monitoring of Clients investment needs, operational hiccups, Channel partner requirements and Sales staff motivation levels.

• Conducting regular visits to Channel partners & coordination with the Central team for understanding the training and development needs for growth of business.

• Record performance metrics and monitoring key parameters to increase the overall productivity of the Telesales Executives & Field executives..

• Worked with a dedicated team of Telesales Executives and a support channel partner staff of Field Executives and Channel Managers and Territory Managers across West India.

• Collecting market feedback and provide periodic updates to the superiors for formulation of policies & strategies as feedbacks.

• Generating premium from HNI/SMEs. – Directly plus through team of Executives in Ahmedabad.

• Generating quotes, coordinating with insurer's for documentation & providing constant support at claims.

• Created and maintained a good environment and team spirit within the business by effective communication, motivation, prompt work delegation and problem solving skills.

• Generated business from various channel partners for the company while established healthy business relations with clients & external associates for securing repeat business & long term customer loyalty.

• Worked in coordination with regional Sales Managers for conversion and acquisition fresh as well as renewal clients for branch revenue development.

• Monitoring and analysis of key data of the region allocated including Revenue figures, productivity ratios, receivables etc.

• Constantly drive the productivity of the team through regular productivity MIS monitoring.

• Single handedly managed the entire Benchmark Mercedes insurance (Fresh and renewal) for benchmark dealerships and maintained high level of revenues by selection of insurance companies and cross selling add-on products.

• Led the team of 6 sales executives, 3 Relationship Managers, 2 back-office staff.

• Responsible to keep a check on all day to day operations of the branch and keep a strict vigil to ensure the branch processes are followed as laid down by compliance.

• Adroitly managed the new clients acquisition & Motor Insurance renewals from sales team.

• Procuring business from new Clients as well as maintaining existing relationships and increasing business volumes.

• Have to coordinate with the underwriting and Operations to disburse the desired numbers.

• Coordination and generation of Telesales model business though Ahmedabad based BPO.

• Have appointed new Agents and DSAs, used car dealers, Motor finance agents for Agency vertical business.

• Very Good Underwriting, Operational and claims related knowledge which help for smooth functioning at all fronts.

• Regularly conduct process control and product knowledge and documentation sessions for the branch staff.

• Designed customized retention programs tailored to individual customer preferences, improving overall satisfaction scores significantly over time.
• Defined loyalty offer strategy to maximize ROI while staying within budget constraints.
• Increased repeat business through effective account management practices focused on nurturing existing clients and fostering loyalty.
• Conducted regular customer surveys to gather feedback, leading to service enhancements and product improvements.