Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Nishant Mehta

Noida

Summary

At Acuity Knowledge Partners, I excelled as a Delivery Manager, leveraging my expertise in data analysis and project management to drive significant efficiency improvements. Recognized for outstanding performance with multiple awards, I adeptly managed client interactions, ensuring high-quality deliverables. My strong analytical abilities and effective communication skills facilitated seamless stakeholder coordination and team leadership. Result-oriented Delivery Manager known for high productivity and efficient task completion. Possess specialized skills in project management, logistics coordination, and team leadership. Excel in communication, problem-solving, and adaptability, which are crucial for navigating the challenges of delivery operations. Ready to leverage abilities to enhance operational efficiency and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Delivery Manager

Acuity Knowledge Partners
Gurugram
08.2018 - Current
  • Company Overview: Industry: Research, analytics, and business intelligence
  • Lead client interaction, understands the project requirement and delivers high-quality, timely deliverables
  • Transformed the insights of the researched data and shared the data results in the form of PowerPoint presentations, infographics, and dashboards.
  • Coordination with multiple stakeholders for multiple project activities
  • Finding patterns and trends in the data collected through online surveys provided in a specific format such as Text and Excel
  • Quality checks for the summarized data and finalize the reports
  • MIS preparation for multiple projects
  • Involved in automation projects to optimize efficiency for the repetitive task in the project
  • Trained new members of the team on different projects
  • Industry: Research, analytics, and business intelligence
  • Awarded for Extra Miler, Pat on back, etc
  • Many awards in this organization
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed routine maintenance and repair.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Analyzed customer requirements and developed solutions that met their needs while staying within scope and budget constraints.
  • Negotiated with carriers and warehouse operators for services and preferential rates.

Team Leader

Moody's Analytics
Gurugram
03.2012 - 07.2018
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Analyzed company's expenditures and developed financial models.
  • Assessed company operations for compliance with safety standards.
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Implemented strategies to take advantage of new opportunities.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Worked closely with human resources to support employee management and organizational planning.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Led a team of 12 individuals in achieving quarterly sales targets, exceeding goals.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Identified needs of customers promptly and efficiently.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Conducted regular performance reviews to assess individual team member progress.
  • Organized client meetings to provide project updates.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Analyzed key performance indicators to identify effective strategies.
  • Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Motivated team members through recognition programs and performance-based incentives.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Ensured compliance with all safety regulations in the workplace.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Maintained daily inventory to facilitate successful material distribution.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Implemented strategic plans to enhance team performance and productivity.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Established clear expectations for employees, providing guidance when needed.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Assessed market trends and competitor strategies to inform team direction and focus.

Quality Assurance Analyst

EXEVO Pvt Ltd
Mohan Estate
02.2008 - 03.2012
  • Utilized SQL queries to validate data integrity and accuracy across different systems.
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.
  • Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
  • Implemented internal auditing practices to create standards and statutory obligation compliance reports.
  • Used quality monitoring system to compile and track individual and team performance.
  • Collaborated with development teams to troubleshoot issues and refine software quality.
  • Identified and tracked software defects using bug tracking systems.
  • Implemented QA methodologies and processes to streamline testing and improve efficiency.
  • Monitored and facilitated bug resolutions to optimize software.
  • Communicated regularly with management to discuss quality trends.
  • Managed a defect tracking system to prioritize, track, and report on issues throughout the development cycle.
  • Produced test scripts for new automated software testing rounds.
  • Performed functional, system integration, regression, user acceptance testing.
  • Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
  • Maintained up-to-date knowledge of industry standards related to software testing best practices.
  • Participated in continuous improvement initiatives to enhance product quality and team performance.
  • Created comprehensive test cases based on technical specifications or customer requests.
  • Created and maintained database of common and known testing defects.
  • Reviewed and analyzed system specifications to ensure clarity and testability of requirements.
  • Maintained detailed documentation of test cases, results, and defect reports for future reference.
  • Worked closely with developers during sprints providing feedback on user stories created.
  • Developed and implemented comprehensive test plans to ensure application functionality met business requirements.
  • Prepared reports detailing overall project progress according to established timelines.
  • Monitored bug resolution efforts and tracked successes.
  • Recommended improvements to systems and procedures for increased productivity.
  • Worked with team members to create efficient workflows, resulting in high productivity.
  • Ensured proper version control protocols were followed throughout development cycle.
  • Evaluated new testing tools and technologies to enhance the quality assurance process.
  • Conducted security testing to identify vulnerabilities and ensure compliance with industry standards.
  • Managed onsite testing for customers as required by project's specifications.
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
  • Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
  • Utilized client satisfaction surveys to improve service quality.
  • Set and achieved product quality objectives while meeting product specifications.
  • Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
  • Maintained self-study program to enhance QA knowledge and skills.
  • Led cross-functional team meetings to discuss testing strategies and share insights on quality improvements.

Education

Advanced engineering course -

ANIIT
11.2007

B.TECH - Computer Science and Engineering

I.F.T.M (Institute of Foreign Trade and Management)
Lucknow, U.P
01.2006

Senior Secondary Education -

C.B.S.E Board
01.2002

Higher Secondary Education -

C.B.S.E Board
01.2000

Skills

  • Dashboards and Report Generation
  • Primary Research and Project Management
  • Database: MySQL
  • Microsoft Office Suite: MS Word, MS PowerPoint, MS Outlook, Teams
  • Data Management: Data Cleaning, Data Analysis, Pattern and Trend Identification, Visualization, Business Intelligence, Building Dashboard
  • Testing: Manual testing, MR Interview tool, Ascribe
  • Understanding and analyzing data for business solutions
  • Data reporting using Business Intelligence tools (Excel, PowerPoint, MySQL)
  • Gathering and prioritizing user requirements
  • Excellent communication and decision-making
  • Problem-solving and analytical abilities
  • Interpersonal skills
  • Ability to work independently or as part of a team
  • Customer complaint handling
  • User acceptance testing
  • Metric tracking
  • Documentation & recordkeeping
  • Distribution coordination
  • Test execution
  • Forecasting techniques
  • Schedule coordination
  • Test planning
  • Continuous delivery

Personal Information

  • Date of Birth: 12/25/83
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Delivery Manager

Acuity Knowledge Partners
08.2018 - Current

Team Leader

Moody's Analytics
03.2012 - 07.2018

Quality Assurance Analyst

EXEVO Pvt Ltd
02.2008 - 03.2012

Advanced engineering course -

ANIIT

B.TECH - Computer Science and Engineering

I.F.T.M (Institute of Foreign Trade and Management)

Senior Secondary Education -

C.B.S.E Board

Higher Secondary Education -

C.B.S.E Board

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Nishant Mehta