Nishant Mishra
IT Consulting And Service Professional
New Delhi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Service Consultant. Ready to help team achieve company goals. experienced at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Global Operations Analyst
Accenture Solution Pvt Ltd.
Noida
04.2021 - Current
- Advises managers and employees on the interaction of leave laws with paid time off, workers compensation, and short-term and long-term disability benefits. Oversees the return-to-work process for employees returning from extended FMLA, workers compensation, or other leave
- Assist, as needed, in the Family Medical Leave Act (FMLA) approval process as it relates to serious health condition certification and communication
- Make additional contacts to obtain information (doctor, manager)
- Process short term disability suspension due to lack of or insufficient information
- Works with Disability Case Management Nurses and Physician Reviewers to review complex/questionable claims
- Accurately setting up new short term disability claims
Senior Process Associate
Guardian life insurance company of America
gurugram
01.2020 - 12.2022
- Experienced working with India operations team for group insurance, family medical leave (fmla) and short-term disability, also responsible taking care of claim's adjudication.
- In a Proactive of a customer representative involved calling and follow-up with employee and client.
- Met month-end reporting objectives and deadlines.
Account Receivables Specialist
R1RCM Inc.
gurugram
01.2019 - 01.2020
- Worked an Account receivable and certified claim's denial professional (CCDP), for medical healthcare revenue cycle management firm, based out United States.
- Analysis different medical coding denials claim's on behalf on providers/hospital and managed to resolve in terms of follow up with insurance Company, in order to provide the Revenue.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Performed targeted collections on past due accounts aged over days.
Customer Support/Senior Sales Executive
Tech Solution Pvt Ltd.
Noida
03.2017 - 03.2018
- Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
- Assisted customers with more complex technical issues requiring a greater level of personalized care and in greater length.
- Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.
- Onboarded and trained all incoming junior tech support specialists.
Education
High School Diploma -
Vishal Bharti Public School
New Delhi 04.2013 - 03.2014
Bachelor of Arts -
Delhi University
Delhi 08.2014 - 09.2017
MBA - Information Technology Project Management And HR
Bhartiya Vidhya Peeth Unviversity
Pune 01.2021 - 01.2023
Skills
Microsoft SharePoint
Microsoft Word
MS Office
Problem-Solving
Training and Development
Timeline
Global Operations Analyst
Accenture Solution Pvt Ltd.
04.2021 - Current
MBA - Information Technology Project Management And HR
Bhartiya Vidhya Peeth Unviversity
01.2021 - 01.2023
Senior Process Associate
Guardian life insurance company of America
01.2020 - 12.2022
Account Receivables Specialist
R1RCM Inc.
01.2019 - 01.2020
Customer Support/Senior Sales Executive
Tech Solution Pvt Ltd.
03.2017 - 03.2018
Bachelor of Arts -
Delhi University
08.2014 - 09.2017
High School Diploma -
Vishal Bharti Public School
04.2013 - 03.2014